problems I have with them
1. they make you change passwords often
2. they update their website and make you go thru an f'ing song and dance to set up an account and then it doesn't even work so now your mortgage pmt is late
3. if you want ppl to pay their loans, don't make them spend 45min trying to get your flippin site to work
4. then you try to contact them and there is no email and you have to call when you are at work and can't make personal calls b/c you are working so you can pay your *** loan which you can't pay b/c their *** website doesn't work
This person wrote the review because of poor customer service at Pennymac. Reviewer claimed that he or she wants Pennymac to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.