Currently at 5 months post Hurricane Harvey. Pennymac has been absolutely horridness to work with.
I've put in $25000 personally and they refuse to reimburse me from my insurance claim. When asked why, I am repeatedly told "we don't do that". No other explanations. Also there idea of hurricane relief was to let me not make mortgage payments for 3 months and then make a lump sum for all three months at once...useless.
If you have any other option other than doing business with penny mac I would look into it. It seems like they put up road blocks at every turn and have zero interest in helping you help them get their investment back on track.
Product or Service Mentioned: Pennymac Mortgage.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.