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Penny Mac is so bad that we have decided to use our 250k insurance settlement from hurricane Florence to pay off the mortgage and extract ourselves from any connection whatsoever to this horrible organization. Four months after hurricane Florence flooded our home we...
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1.3
#1450414
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Pennymac - Will not service the loan

I pay $100 extra per monthly to cover any increases in insurance or taxes. This company will not use this to pay for the increases so the house payment would stay the same, nor as other companies do andsend a letter telling of the increase that would allow you to pay the difference up front to keep the house payment the same. People are rude and could care less about servicing the loan.
1.8
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#1449758
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Pennymac - Billing question

THERE'S NO ACTUAL HUMAN BEING TO TALK TO!!!!!!!
#1448009
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Pennymac - Annoying

They call nonstop to get you to refi. I dont ans anymore and blocked all of their numbers. Each time i call with a question, they try to convince me to talk to refi dept. Then they cant ans my question right. Each person tells me something diff and i have had to correct their misinfo several times. I really like how they will reemphasize what they said as if the prob is that "I" just didnt understand what they were saying. Every conversation is a test in patience and diplomacy. If i ever refi, it will not be with them.
1.7
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#1447020
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Pennymac - Horrible company. Beware!

Pennymac sucks. Preventing login to stop payments from being made. Each day they can keep you from logging in is a day of interest that can steal from you. Every month since they usurped my loan I have had login issues they say oh you have a Grace. But the interest doesn't have a Grace. If you don't want to charge me interest for the extra days it takes to pay, I'll take your grace. I pay my bills on time and intend to pay my bills on time but PennyMac prevents me from paying my bill on time every single month there are login issues and difficulties paying the bill.
#1441233
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Our mortgage was bought by BofA and then PennyMac. Since PennyMac acquired our mortgage, they have been sending a representative to our home monthly to "verify we still reside at the address". This representative takes pictures and delivers forms that offer counseling...
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#1431886
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Run! Run Fast! These people are idiots! They are afraid to call you back because they don’t know what to tell you, they are idiots! Report them to the better business bureau, your Attorney General, CFPB. Keep putting complaints on this site....
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Anonymous
PennyMac Sucks34

Agree, My home was damaged by hurricane Michael. Pennymac is refusing to send me the insurance check, I am talking about $0 funds. I have completed every form they asked, mult...

#1430465
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Pennymac - Rejected payments on known goodcaccount

Pennymac - Rejected payments on known goodcaccount
Every month I have to pay my mortgage payment 2-3 times out of the same account! PennyMac rejects the payment saying the bank account shows closed! It is fraud and against the law! It takes 2-3 times of resubmitting the payment before they finally accept it! This is how they illegally charge late fees to consumers! This fraud needs to stop!
1.6
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#1428304
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Pennymac - Pissed

This company sucks!!! Will not work with you at all, they rejected my payment and would not work with me!! I am active duty military and was deployed and will not work with me
#1427563
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Contact Pennymac

Mailing Address:
PennyMac Loan Services, LLC
3043 Townsgate Rd, Suite 200
Westlake Village, California 91361
United States
Phone:
(866) 549-3583
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They are holding my insurance money hostage since they can not do simple math so I can pay my contractor for repairs. Their rules change every day. For someone that ha said investment in my property when they bought out my loan, they obviously do not want me to get it...
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Anonymous
PennyMac Sucks34

I am having exact same issue. Is this Hurricane Michael related? I think they are purposely not releasing funds, because they holding onto it until 2019, for tax purposes. I h...

#1422960
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