Pennymac Reviews

Show reviews that mention
loan mortgage payment penny mac customer service service insurance customer money payments
Filter review
Most helpful review
I am in middle of filing a class action lawsuit on Penny Mac for illegal business practices, fraud, violation of consumer rights . The federal government is also involved . If there is anyone out there who have been wronged by this company , please reply and or contact...
View full review
View full review
131 comments
#2066369

Hi, I have been dealing with unfair debt Collection practices with debt collector, not even a lender, called Penny Mac since 2013, then when I had to modify in 2015, and states I have not made a single payment since March of 2016. I have applied for modifications and etc, have FHA loan, have 30 year fixed APR, and when I did the last hardship modification, the increased the interest rate.

I have retained multiple lawyers, lost money on retainers, and it’s now Sept 2021; and still nothing has changed. They have charged over 60k in fees! Please help!

whitpett@***.com (Gmail. Com)

View more comments
ID
#1067092 Review #1067092 is a subjective opinion of poster.
Location
Pasadena, California
New Reviewer
I'm Extremely disappointed in this company, I am already a customer with this company, and I am wanting to transfer from a FHA to a Conventional loan, and it appears that I am going through the process of buying a new home. We have been processing this for 3 months,...
View full review
View full review
ID
#3107877 Review #3107877 is a subjective opinion of poster.
Location
Sacramento, California
Preferred solution
This refinance expedited

Customer service

the call has very bad self-serve contact options, never able to reach out with an actual agent. wasting a lot of time being on the phone and no one answering it.
View full review
ID
#3093865 Review #3093865 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
The worst financial company I've ever had the displeasure to use. I tried to refinance 3 loans with them. After paying appraisals and having the loans approved, I gave up after 9 months and went with another broker who completed the process in 1 month. Each loan was...
View full review
View full review
ID
#3078419 Review #3078419 is a subjective opinion of poster.
Cons
  • Lack of follow through with promises
  • Not getting the issue resolved
  • Too many to answer
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

Property taxes

Wait was long for customer service agent to answer but once answered by agent it was Super fast!! super easy!!! She Answered all questions!!!
View full review
ID
#3072093 Review #3072093 is a subjective opinion of poster.
Location
Richardson, Texas

Homeowners insurance change

I would like to know if this has been pd to my insurance yet? Can someone please advise when my homeowners insurance will be pd?
View full review
ID
#3065856 Review #3065856 is a subjective opinion of poster.
Location
Chattanooga, Tennessee

Loan Info

I work at an insurance company and I have called several times trying to reach a LIVE person from customer service, and can't reach anyone. Just an FYI: there are other reasons why someone would call that are not listed on your automated selection. For the love of God, hire someone to actually pick up the phone.

User's recommendation: Find a loan company that you're actually able to converse with about your loan needs. This company is not it.

View full review
ID
#3060869 Review #3060869 is a subjective opinion of poster.
Location
Rose Hill, Virginia

Muy mala company

A mi me fue muy mal con penny Mac unos de mis Pago dicen Ellos que nunca llego y tuve que pagar 2 veces me robaron , gracias puedo refinanciar mi Casa despues de 1 año y medio y Salirme de esta mala compañia que. violan las leyes federales no dejandote quitar el FHA aunque pagues el 20%.
View full review
ID
#3052952 Review #3052952 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Website not taking debit cards

Been trying to pay my mortgage, WHICH IS NOW LATE because your website has changed - it states I can use a card to pay my bill but there is no way to select a card or card option.
View full review
ID
#3048094 Review #3048094 is a subjective opinion of poster.
Location
New York, New York

Can never get in touch with someone over the phone and my mortgage payments keep going up

Whenever I call PennyMac, I can never get through to anyone. I have been on hold for an hour at a time on more than one occasion. My mortgage payments have gone up and I have no explanation why. The website is down most of the time. I pay most times through bill matrix and am charged a fee. There are times I cant get bill matrix to even show up on my payment option.
View full review
ID
#3041176 Review #3041176 is a subjective opinion of poster.
Location
Monroe, North Carolina
New Reviewer

Settlement statement

Your website and customer service number are both not working. When calling and entering my last 4 of my social it does nothing.
View full review
ID
#3028833 Review #3028833 is a subjective opinion of poster.
Location
Virginia Beach, Virginia

Automatic payment withdraw from bank

You resolved NOTHING I still cannot through to request penny mac to deduct mortgage payment directly from the bank
View full review
ID
#3027545 Review #3027545 is a subjective opinion of poster.
Location
Leesburg, Florida
New Reviewer

Can't make payment

cannot make online payment and cannot contact despite multiple phone numbers. Get error message 502 and statement "gateway problem".
View full review
ID
#3027384 Review #3027384 is a subjective opinion of poster.
Preferred solution
Fix online one-time payment process
New Reviewer

Mortgage payment

You make it so difficult to make a monthly Mortgage payment. System down frequently when I go online to pay and this is my preferred way to pay
View full review
ID
#3019481 Review #3019481 is a subjective opinion of poster.
Location
Spokane, Washington

I'm on eternal hold so why not

As an insurance agent, I contact many mortgage companies on behalf of my clients. Pennymac is next to IMPOSSIBLE to get a human being on the phone with. Their automated system will actually cut off the call after telling you to go to their website. Not everything can be resolved on the website, Pennymac. I thank God you are not my loan servicer.

User's recommendation: Call early, and have other things to do while you're on hold.

View full review
ID
#2990852 Review #2990852 is a subjective opinion of poster.
Location
Frederick, Maryland
New Reviewer

Got a verification code sent and didnt ask for ine

Was assured not to worry. This happens from time to time. Great customer service. I feel much more comfortable

User's recommendation: Great service and incredible help from customer service. Highly recomend.

View full review
ID
#2990776 Review #2990776 is a subjective opinion of poster.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article