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My Experience with this company was very poor. I inquired about refinancing with penny mac because currently they are my mortgage company.

The loan officer failed to communicate effectively. He would call me and tell me one thing and then another person would call and tell me that they needed something different. The communication within the company must not exist because everyone that was working on my loan needed me to fax of the same information several times. The second loan officer closed my loan and did not notify me.

I received a call from the company inquiring as to why I closed the loan and that was a SURPRISE to me. I would not recommend this company to anyone the communication was HORRIBLE and the management is not very customer friendly either.

Product or Service Mentioned: Pennymac Refinance.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Oct 08, 2014.
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