I have been with Chase for years and now suddenly I get dumped with this company! I called to find out why I can't login to make my first payment as the letter they send you is very confusing (see picture) with two separate dates given!
Every email and every phone prompt and even the rude representative I spoke to refers to PennyMac as a debt collection agency instead of a mortgage company (I know they are the same thing in essence) but I find it rude and degrading to have my home loan that, that I am am NOT in default with, is being referred to as a debt!
This sucks and I am not happy and when I spoke to chase representatives they seem to be aware of how upset their customers they sold to PennyMac are! I guess I'll see what's to become of all this on May the 7th since I couldn't log in on the 2nd.
Product or Service Mentioned: Pennymac Mortgage.
Reason of review: Poor customer service.