Twin City, Georgia
Not resolved
0 comments

I have been with Chase for years and now suddenly I get dumped with this company!I called to find out why I can't login to make my first payment as the letter they send you is very confusing (see picture) with two separate dates given!

Every email and every phone prompt and even the rude representative I spoke to refers to PennyMac as a debt collection agency instead of a mortgage company (I know they are the same thing in essence) but I find it rude and degrading to have my home loan that, that I am am NOT in default with, is being referred to as a debt!

This sucks and I am not happy and when I spoke to chase representatives they seem to be aware of how upset their customers they sold to PennyMac are!I guess I'll see what's to become of all this on May the 7th since I couldn't log in on the 2nd.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). Ccr8686 is overall dissatisfied with Pennymac and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Pennymac.

Check out the best and the worst companies in Loans and Mortgages category for more informed decision or compare Pennymac to other companies on our site.

Had an Experience with Pennymac?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Ditech - Mortgage Review from San Antonio, Texas Ditech "Wells Fargo ., To my knowledge has the greatest empathy for customers when in need of help .. I can definitely say Thanks to my Bosses for all the great..." Read more Naca - Review in Loans and Mortgages category from Frederick, Maryland Naca "0.062% 30 year fixed interest rate. No PMI, no closing costs. Credit score= 598. Less than 30k TOTAL including buydown interest being paid on a 382k loan(405k purchase price) Naca is..." Read more Naca - Review in Loans and Mortgages category  from Norcross, Georgia Naca "Everything everyone is saying is true, but it depends on your preparation as well. Listen, your CREDIT SCORE/REPORT will be pulled and it does matter 100%. Reason being is because..." Read more Pennymac - Phone & internet service Pennymac "It takes 6 mins to pay my loan payment by phone. The web site (If You Can Call It That!) will never work either. I have had my loan with Wells..." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more American Red Cross - Hurricane Relief Lies from the Red Cross American Red Cross "In August 2017 , Southern Texas was hit with Hurricane Harvey. While this hurricane did not produce high winds , it did , drop tremendous amounts of rain that buried..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more