Product: Pennymac Loan Clear all filters (0 of 52 reviews match)
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So horrible! Customer service is the worst. And we had the displeasure of dealing with them through a house fire. They forced us to sign over the $ from the insurance company. They basically won't release the $ till we pay for all the work. So we get to pay for over...
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1.0
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Pennymac Loan
I didn't like
  • Pennymac
  • Worst customer service ever
  • Questionable ethics
#1204082
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My loan was transferred to PennyMac and within the first year they raised my escrow by over $100 for no reason. They claimed it was for an increase in taxes, and yet when I checked, my escrow account had more than enough for taxes, insurance, and a $1000 surplus. When...
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Anonymous
Kate

I am having the SAME problem. And every year they keep telling me i have a shortage in my escrow. I showed them the math from their own documents and PROVED we have paid 700 d...

1.0
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Pennymac Loan
#1194865
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My loan was sold to them from Veterans United.Called to ask them why my payment went up and the lady laughed at me. When I asked again she said that her system was being updated so she could not answer any of my questions. She really though she was being funny. She...
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1.0
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Pennymac Loan
#1071457
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Pennymac - Horrible loan process

I refinanced with penny mac. The loan processor and loan officer were amazing. The problem is with the title department. It took 2 weeks for the title work to be done. No updates as to why it was taking so long. Also at closing the company never called to confirm appt. several calls and told they would follow up. Showed up at closing at scheduled time and told me they had no idea who I was.
1.8
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Pennymac Loan
#1063721
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This is the worst company in the history of mortgage companys!They lose payments, assess bogus fees, falsely report poor or late payments to the credit bureau and have the most atrocious bookkeeping on Earth. They have screwed up my payments 3 years in a row...as soon...
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Anonymous
Anonymous

They are doing the same thing to my mortgage. Two times in 8 months I have made payments (a month ahead btw) and two weeks later they reverse them.It has been almost 2 months...

Anonymous
Anonymous

You're not alone my friend, I don't know how they are still in business or not under investigation

1.6
Product
Pennymac Loan
I liked
  • Old mortgage company
I didn't like
  • Criminal behavior
  • How they lie and deceive me
  • How they have treated me
#1030355
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Pennymac Loan Review

Did not get paper work to get loan caught up due jan 20th
4.7
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Pennymac Loan
#991683
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Turns out PennyMac sent my loan documents to the wrong address in the wrong state. The person sounded nice and is forwarding me the loan packet but now I am scared. Who else did they give my financial details too on accident? From all the complaints I see, looks...
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Pennymac Loan
#955184
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I have also had several issues with this loan service.They never post or take out our money until the 19th of each month even though I have it set up to come out on the 15th. We have been a few dollars short several times but my husband got paid the 19th so it was no...
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3.9
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Pennymac Loan
#916657
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Pennymac Loan Review

This has been the MOST difficult lender to work with! When you think you have everything in to have the loan approved they think of something else. It has been a very, very long drawn out process. Now it is time to close and they will not even fund the loan after both buyer and seller have signed everything until they review the documents. Unbelievable!!!!
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Pennymac Loan
#911879
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Problematic with auto payments.My bank kept sending checks vs autopsy and a check was lost. The only solution was to borrow cash and pay thru their system to avoid late charges after discussing with Loan service. Who told me it was my banks issue, BofA, to send a...
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Pennymac Loan
#864311
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