Product: Pennymac Home Loan Clear all filters (23 of 23 reviews match)
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Looking for a home loan? One of your options should be not to ever contact PennyMac! When you think they are servicing your account by paying for your homeowners insurance straight from your escrow account, they are not. They pretend to contact you to let you know they...
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1.0
Product
Pennymac Home Loan
#1212041
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PennyMac - get your act together, work with your customers. There are methods to get "read only" data. You need to put some effort into this as a value add. People can get loans anywhere. My next loan will not be with PennyMac due to this simple issue. They use to be...
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2.9
Product
Pennymac Home Loan
I liked
  • Good interest rate
I didn't like
  • Technical support
  • Service integration
  • Visibility
#1201534
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I had an insurance claim on my home and the check was made out from the insurance company with my name OR my SO's AND Pennymac. I had to send the check to Pennymac so they could issue me a check without their name on it. 2 months later I still have no check. Every time...
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Anonymous
Anonymous10

File with the BBB, Federal Trade Commission and your local Attorney Generals Office. That seems to be the only way to get anything resolved with this crap company

1.0
Product
Pennymac Home Loan
I didn't like
  • Questionable ethics
  • Lack of customer service
#1175367
Reply to reviews
I made two nine-thousand dollar payments to my original lender right after getting my loan because our previous home sold right after we closed on our new house. PENNYMAC purchased that loan and did not even account for the two payments I made. They started accruing...
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3.0
Product
Pennymac Home Loan
I didn't like
  • Mismanagement of payments
  • Service and procedures
#1160303
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I have had mortgages for the past 34 years and have never had a more horrible experience than with PennyMac. In an attempt to remove escrow from my loan because they committed several costly errors to me, I was run around on the phone for hours upon hours. In the end,...
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Anonymous
Mike

Has anyone else received the mailed "unclaimed/abandoned" property notice from PennyMac threatening to "turn you over to the state..." Likely a scam.

1.0
Product
Pennymac Home Loan
I didn't like
  • Fraudulent information and documentation
#1130488
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I've been hit with $60+ late fees three times now because they don't post my check.I call and they *ever so graciously* give me a "courtesy" reversal after they said there is a known system issue causing payments to post after the 16th. My payment was mailed before the...
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1.0
Product
Pennymac Home Loan
I didn't like
  • Policy and procedures
#1121658
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We bought home loan from Penny Mac and we set up the automated payments, which didn't go though their system, so we made the payment online and then their system never asked to pay for the current month, but instead it just caught up with other payment and they...
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1.0
Product
Pennymac Home Loan
I didn't like
  • Lies from customer service
  • Lack of help
  • Unwilling to own their mistakes
#1111594
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We were in the process of selling and purchasing a home and when I realized they were reporting late they will not fix nor call me back not to mention since December of this year it's taken the 15-18 days to pull our ach out of our acct. we were loyal for 5 years...
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1.3
Product
Pennymac Home Loan
#1092047
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Pennymac - Unprofessional

PennyMac bought my mortgage over a month ago, still waiting on an official letter for the transfer of the loan, or payment instructions. After 3 phone calls to their customer service, an hour and a half of my life waisted, and a snippy conversation with their customer service rep, I was able to get the information I needed to make a payment online. These guys are unprofessional.
Product
Pennymac Home Loan
#1084522
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I can't find anywhere in the Homeowners Protection Act where it says that and they will not provide me any documents that say that, it definitely wasn't in my contract which they bought out. Crappy company and customer service, I'll never do business with them again....
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hahnmgh63
hahnmgh63

Still not resolved. PennyMac is doing the usual barrel of lies. Wrote me a letter and said they made 3 attempts to contact me. Well, I have caller ID and an answering machine ...

1.9
Product
Pennymac Home Loan
I didn't like
  • Poor billing practices
#1009004
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