Product: Pennymac Home Loan Clear all filters (17 of 17 reviews match)
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I have had mortgages for the past 34 years and have never had a more horrible experience than with PennyMac. In an attempt to remove escrow from my loan because they committed several costly errors to me, I was run around on the phone for hours upon hours. In the end,...
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1.0
Product
Pennymac Home Loan
I didn't like
  • Fraudulent information and documentation
#1130488
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We bought home loan from Penny Mac and we set up the automated payments, which didn't go though their system, so we made the payment online and then their system never asked to pay for the current month, but instead it just caught up with other payment and they...
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1.0
Product
Pennymac Home Loan
I didn't like
  • Unwilling to own their mistakes
  • Lies from customer service
  • Lack of help
#1111594
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We were in the process of selling and purchasing a home and when I realized they were reporting late they will not fix nor call me back not to mention since December of this year it's taken the 15-18 days to pull our ach out of our acct. we were loyal for 5 years...
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1.3
Product
Pennymac Home Loan
#1092047
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Pennymac - Unprofessional

#1084522
PennyMac bought my mortgage over a month ago, still waiting on an official letter for the transfer of the loan, or payment instructions. After 3 phone calls to their customer service, an hour and a half of my life waisted, and a snippy conversation with their customer service rep, I was able to get the information I needed to make a payment online. These guys are unprofessional.
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Pennymac Home Loan Review

#837147
1.0
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I give them no stars hear the name run the other way. They sit on your money and make promises and lies. I'm still waiting on my insurance money to fix my house and still making my house payments even though I'm not living in it.
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Pennymac Home Loan Review

#826179
Yes, agree to all & in with you in class sction, including lawyers for Pennymac & Citi. I'll add important links laterHome loan, fraudulent convetyance, forged docs, price gauging, loan was included on OUR BANKRUPCY SO LATE FEES & INT NOT ALLOWED, DIDN'T REVIEW AS PART OF TERMS OF FORCLOSURE REVIEW BOARD THAT OURS WAS IN FOR MEETING ALL POINTS OF FRAUDULENT LOAN ..NO DOCS
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I can't find anywhere in the Homeowners Protection Act where it says that and they will not provide me any documents that say that, it definitely wasn't in my contract which they bought out. Crappy company and customer service, I'll never do business with them again....
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hahnmgh63
hahnmgh63

Still not resolved. PennyMac is doing the usual barrel of lies. Wrote me a letter and said they made 3 attempts to contact me. Well, I have caller ID and an answering machine ...

1.9
Product
Pennymac Home Loan
I didn't like
  • Poor billing practices
#1009004
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Don't even think about asking for good faith gesture from this company.They have none, even for legitimate hardships. They do not care about you only about the interest they can suck out of you. We had a legitimate hardship in December--sent in a 3/4 payment and on...
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Pennymac Home Loan
#990685
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My home loan was sold to PennyMac. I'm still dealing with an issue over overpayment (my mistake - i paid my mortgage twice in October 2016. I've spent countless hours and talked to countless reps trying to get this resolved. In December they withdrew 2 mortgage...
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Product
Pennymac Home Loan
#989439
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Pennymac is the worst company I have ever had the displeasure of dealing with. Pennymac purchased my loan and since day one has fubar'd things up on a consistent basis. I have received paper statements a week after payment was due. The website is down frequently. The...
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Pennymac Home Loan
#924236
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I have similar issues with PennyMac. They have bullied my family regarding increased payments, addition of escrow items including both insurance and property tax, both of which I have paid out of pocket for years. I had finally gotten them to remove the insurance item...
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sabrinaB
sabrinaB

Hello I am going thru a similar issue in regards to them threatening me with foreclosure when they received all our payments. I was told they possible applied my loan payment ...

Product
Pennymac Home Loan
#920011
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This bank is a TOTAL JOKE and don't know how people do business with them.The people who work there speak English with an IQ of 0.You get someone different each time you call with one knowing less than the one before. Unfortunately my loan was sold to them so I'm stuck...
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Product
Pennymac Home Loan
I didn't like
  • Worst customer service ever
#902444
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I USED MY VA BENEFITS TO PURCHASE OUR FIRST HOME HERE IN DENVER. AFTER SOME TROUBLE WITH THE MORTGAGE BEING BOUGHT BY PENNY MAC WITHIN 15 DAYS OF MY SIGNING THE PAPERWORK, AND WHO DID NOT INFORM ME WITHIN THE ALLOTTED TIME THAT WAS NECESSARY, WE THEN WERE CONTACTED BY...
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2.0
Product
Pennymac Home Loan
I didn't like
  • Pennymac
#895570
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