Pennymac Home Loan Reviews

1.3
(6 reviews)
Product or Service Quality
Interest Rate
Value for money
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Pennymac is the worst company I have ever had the displeasure of dealing with. Pennymac purchased my loan and since day one has fubar'd things up on a consistent basis. I have received paper statements a week after payment was due. The website is down frequently. The automated phone system is junk. Solutions presented by customer service always include fees. I have historic property taxes, which are awesome fore me, but Pennymac totally screwed...
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I have similar issues with PennyMac. They have bullied my family regarding increased payments, addition of escrow items including both insurance and property tax, both of which I have paid out of pocket for years. I had finally gotten them to remove the insurance item last year September 2015. My Insurance company went to great lengths to make this happen. But several months later, they had added another escrow item to the mortgage with demands...
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This bank is a TOTAL JOKE and don't know how people do business with them.The people who work there speak English with an IQ of 0.You get someone different each time you call with one knowing less than the one before. Unfortunately my loan was sold to them so I'm stuck dealing with this circus of clowns. It's almost a year later and still waiting for 2 people to give me the same information. You fax and send them info and then have to fax &...
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I didn't like
  • Worst customer service ever
#902444
I USED MY VA BENEFITS TO PURCHASE OUR FIRST HOME HERE IN DENVER. AFTER SOME TROUBLE WITH THE MORTGAGE BEING BOUGHT BY PENNY MAC WITHIN 15 DAYS OF MY SIGNING THE PAPERWORK, AND WHO DID NOT INFORM ME WITHIN THE ALLOTTED TIME THAT WAS NECESSARY, WE THEN WERE CONTACTED BY A John Leyva, A Senior Counselor FOR SERENITY FINANCIAL SERVICES (Cell:19493956121, Dir or Txt: 415.367.9695 T: 866.795.1699 x500 F: 866.500.1762 Email:...
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2.0
I didn't like
  • Pennymac
If you want my payment, take it without ridiculous fees.I called to make a payment of $152, because I called last week and paid $690 but the lady I called today told me there was a $15 draft fee for partial payments. Interesting to me that there wasn't a fee last week, but suddenly there is. She said it "just started" and her bosses "would've waive it." Needless to say I am re-financing and spreading the word how cheap-skate this company is....
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1.0
I didn't like
  • Customer service
  • New draft fee
#886901
Our experience with PennyMac was forced on us, since our loan was sold to them. This is why they are bad and criminal The Bad 1) They can't get their insurance requirements straight, provide conflicting information from different agents, and simply don't return calls. 2) Their website doesn't update balances and will be weeks behind the real data making it very difficult to manage accounting. The Criminal 1) I was making extra payments to pay...
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1.1
I didn't like
  • Criminals
#886809
they take long to create a feasible scenario for the homeowner and the implementation of options are extremely rare. the main objective is to place the house in foreclosure and get a sale date. they start not accepting payments prior to the property been in active foreclosure and even when you address this, the employees are a wall. acknowledgement of a wrong doing is zero. I PERSONALLY THINK THEY HAVE BEEN GRANTED A LICENCE TO ROB THE...
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2.0
I didn't like
  • Unwilling to own their mistakes
  • Service and procedures
  • Disregard for law and rights
#847716
My loan had went from JP Morgan to PennyMac, due to certain life events I had to try and sell the home. For almost one year now of me trying to short sale the house, PennyMac has consistently lost paperwork, re-request the same documents several times, spent several months just to do an income verification. They've also set me up with several different personnel as to whom is to work with me. Each had either lost or misplaced my paperwork as...
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1.1
#837494

Pennymac Home Loan Review

#837147
1.0
I give them no stars hear the name run the other way. They sit on your money and make promises and lies. I'm still waiting on my insurance money to fix my house and still making my house payments even though I'm not living in it.
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Pennymac Home Loan Review

#826179
Yes, agree to all & in with you in class sction, including lawyers for Pennymac & Citi. I'll add important links laterHome loan, fraudulent convetyance, forged docs, price gauging, loan was included on OUR BANKRUPCY SO LATE FEES & INT NOT ALLOWED, DIDN'T REVIEW AS PART OF TERMS OF FORCLOSURE REVIEW BOARD THAT OURS WAS IN FOR MEETING ALL POINTS OF FRAUDULENT LOAN ..NO DOCS
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