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1.6
Details
I urged everyone to diligently review their account and ensure that numbers. My mortgage was sold to them and my escrow went from $700 to $980. Unbeknownst to me I thought that maybe the tax went up, I swallowed the bad pill. Fast forward a year later they increased...
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Review
#1640027 Review #1640027 is a subjective opinion of poster.
Service
Pennymac Home Loan

Forgot to pay my home insurance | Pennymac in Radcliff, Kentucky

1.0
Details
Pennymack is supposed to pay my home insurance, then it is calculated into my monthly payment. They "Forgot" to pay the insurance company which resulted in it being cancled.
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Review
#1610494 Review #1610494 is a subjective opinion of poster.
Service
Pennymac Home Loan
1.0
Details
Looking for a home loan? One of your options should be not to ever contact PennyMac! When you think they are servicing your account by paying for your homeowners insurance straight from your escrow account, they are not. They pretend to contact you to let you know they...
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Review
#1212041 Review #1212041 is a subjective opinion of poster.
Service
Pennymac Home Loan
Reason of review
Problems with payment
Preferred solution
Full refund
2.9
Details
PennyMac - get your act together, work with your customers. There are methods to get "read only" data. You need to put some effort into this as a value add. People can get loans anywhere. My next loan will not be with PennyMac due to this simple issue. They use to be...
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Review
#1201534 Review #1201534 is a subjective opinion of poster.
Service
Pennymac Home Loan
Pros
  • Good interest rate
Cons
  • Service integration
  • Technical support
  • Visibility
Reason of review
failure to integrate and service customer needs
Preferred solution
Let the company propose a solution
Tags
  • Pennymac Home Loans
  • Integration
1.0
Details
I had an insurance claim on my home and the check was made out from the insurance company with my name OR my SO's AND Pennymac. I had to send the check to Pennymac so they could issue me a check without their name on it. 2 months later I still have no check. Every time...
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1 comment
Anonymous
#1430818

File with the BBB, Federal Trade Commission and your local Attorney Generals Office. That seems to be the only way to get anything resolved with this crap company

Review
#1175367 Review #1175367 is a subjective opinion of poster.
Service
Pennymac Home Loan
Cons
  • Questionable ethics
  • Lack of customer service
Reason of review
Poor customer service
Loss
$9500
Tags
  • Penny Mac Loans
3.0
Details

Update by user Jan 10, 2018

I had to insist many times that I speak to a supervisor, as in tell them I'm not stopping my calls until I speak to one, and I finally got to Brett Wright at PennyMac. HE HAS BEEN VERY VERY HELPFUL. It did take about a week to fully resolve this, but it has been...

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Resolved
Review
#1160303 Review #1160303 is a subjective opinion of poster.
Service
Pennymac Home Loan
Cons
  • Mismanagement of payments
  • Service and procedures
Reason of review
Not as described/ advertised
Loss
$18000
Preferred solution
Full refund
Tags
  • Pennymac scam
  • Lost Payments
1.0
Details
I have had mortgages for the past 34 years and have never had a more horrible experience than with PennyMac. In an attempt to remove escrow from my loan because they committed several costly errors to me, I was run around on the phone for hours upon hours. In the end,...
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1 comment
Anonymous
#1430381

Has anyone else received the mailed "unclaimed/abandoned" property notice from PennyMac threatening to "turn you over to the state..." Likely a scam.

Review
#1130488 Review #1130488 is a subjective opinion of poster.
Service
Pennymac Home Loan
Cons
  • Fraudulent information and documentation
Reason of review
Problems with payment
Loss
$1200
Preferred solution
I am moving my mortgage to a different company. I no longer want to work with PennyMac.
Tags
  • Avoid Pennymac
1.0
Details
I've been hit with $60+ late fees three times now because they don't post my check.I call and they *ever so graciously* give me a "courtesy" reversal after they said there is a known system issue causing payments to post after the 16th. My payment was mailed before the...
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Review
#1121658 Review #1121658 is a subjective opinion of poster.
Service
Pennymac Home Loan
Cons
  • Policy and procedures
Reason of review
Problems with payment
Tags
  • Avoid Pennymac
1.0
Details
Penny Mac owns the loan on my home after they purchasing the loan from my closing lender. Hurricane Harvey hit us on August 25,2017 and the next day I called my personal insurance company. After 3 weeks of major area destruction my insurance was able to send an...
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2 comments
Anonymous
#1389958

I have had the same experience with PennyMac/Insurance claim check.com and am furious. I have turned them in to the state mortgage securities authorities and the better business bureau.

My claim is over 100000 and now over a month since I sent the check in.

A good lawyer should have some fun with a class action on this one.

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Review
#1121646 Review #1121646 is a subjective opinion of poster.
Service
Pennymac Home Loan
Reason of review
Poor customer service
Loss
$24000
Preferred solution
Let the company propose a solution

Contact Pennymac Customer Service

Website:
www.pennymacusa.com
Mailing Address:
3043 Townsgate Rd, Suite 200
Westlake Village, California 91361
United States
Phone:
(866) 549-3583
All Pennymac Contacts

Pennymac Reviews

  1. 224 reviews
  2. 55 reviews
  3. 12 reviews
  4. 3 reviews
  5. 4 reviews
Pennymac reviews
1.0
Details
We bought home loan from Penny Mac and we set up the automated payments, which didn't go though their system, so we made the payment online and then their system never asked to pay for the current month, but instead it just caught up with other payment and they...
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Review
#1111594 Review #1111594 is a subjective opinion of poster.
Service
Pennymac Home Loan
Cons
  • Payment
  • Lack of help
  • Lies from customer service
Reason of review
Poor Customer Service, Bad quality, Problem with Delivery, Oder Processing issue, Problems with Payment
Loss
$300000
Preferred solution
Remove notification to credit history of my dad and me; and remove extra charges
Tags
  • Home loan scam