I am having the same nightmare with them. After hurrica Irma in FL I felt into the trap of applying for hardship forbearance plan not knowing that the only option they will give me after two months will be to pay the full amount or start harassing me with foreclosure letters.
What a wonderful way to assist clients after a natural disaster! I can't wait to get rid of them. In one of the numerous conversation with their incompetent representatives this lady had the nerves to tell me that pennymac did not force me to accept the forbearance plan.
Totally disrespectful and another evidence of deceiving practice. Lilian De la Cruz Ocala, FL.
Product or Service Mentioned: Pennymac Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Worst customer service ever.