After refinancing two years ago with another lender, my mortgage was sold to PennyMac! They have the worst customer service, and a horrendous website.
They never get back to you when emailing or calling them, and they always seem to be late in taking money out of my escrow to pay for the property taxes! Actually according to the website, I have no record of paying property taxes!
I have tried numerous times in contacting them, and they just keep telling me your taxes will be paid! My School Taxes are due the 1st of September, and here it is the 17th, and no record of them paying them!
If I could afford it, I would refinance with another lender, but it has only been two years, and I am stuck with them!
Is there anything I can do!!!
Product or Service Mentioned: Pennymac Mortgage.
Reason of review: Problems with payment.