Product: Pennymac Customer Care Clear all filters (33 of 33 reviews match)
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my insurance company processed the claim and sent a check with mine and pennymac name on it. they have had the check for $26k for 2 months and I have received a payout of $1600 so far. They tell me my docs are missing signatures.. I call and say I am looking at it.......
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1.6
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Pennymac Customer Care
#1211565
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Pennymac - Horrible bank when it comes to REPAIRS AND KIDS HEALTH AT RI
Pennymac - Horrible bank when it comes to REPAIRS AND KIDS HEALTH AT RI
we were told today by Rhonda More from PennyMac that this isn't the case, we will have to get a contractor and that we have to pay the contractor up front. Why pay into flood insurance if you have to pay for it first, 2. Contractors don't come quick enough before mold...
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Anonymous
Anonymous

Penney AC is a horrible mortgage company! Do not use them!

1.4
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Pennymac Customer Care
#1200808
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In one of the numerous conversation with their incompetent representatives this lady had the nerves to tell me that pennymac did not force me to accept the forbearance plan. Totally disrespectful and another evidence of deceiving practice. Lilian De la Cruz Ocala, FL..
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1.0
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Pennymac Customer Care
I didn't like
  • Worst customer service ever
#1178228
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" I am somewhat of a Luddite, but after almost two decades of banking online, I found a bank/lender who didn't have the ability to correct the problem. I can't make PMUSA send data and I can't make PMUSA allow me access to my account online. These kinds of problems are antediluvian. Join the 21st century, PennyMac...
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Anonymous
Donna Black

Trying in vain to speak with someone at Penny Mac on two issues I have. Every time I call I get automated response and told the wait will be long due to huge volume of traffic...

1.0
Product
Pennymac Customer Care
I didn't like
  • Unwilling to own their mistakes
#1175426
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I had a mortgage with Penny Mac.I was not in arrears with payments and had my house on the market., I had moved out of state and they entered my home, changed the locks, locking me out of my house and said my house was abandoned. The house was on the market, under...
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Pennymac Customer Care
#1168441
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contacted FEMA and there are no new map zones in our area and the form is current that I provided Pennymac. .PM also advised my loan form that I had sent was also out dated. I have contacted the customer service in Cal and in Oh and get various answers. I was told...
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1.0
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Pennymac Customer Care
#1106751
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this is may 19,2017,and on the 12th of may, my son mailed a house payment(money order) to Dallas TX.which is a P.O. box,now on the 19 they call and say they haven,t gotten payment,but which we know is there,only takes two to three days for mail to reach Dallas TX.plus...
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Anonymous
Wendy smith

Pennymac bought my loan and i didnt sign any papers for them and they sent me some papers with my signature on it but no dates on it i have no idea where they got it signed be...

Anonymous
Anonymous

My payments have been deposited and then reversedThey are sloppy and sneaky. Stop sending money orders and at least pay through a bank.Also, get online to your account. Go to ...

1.8
Product
Pennymac Customer Care
#1049563
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PENNYMAC WOULDN'T EVEN DEAL WITH A HIRED MORT. MOD. COMPANY I PAID $3,700.00 TO. PENNYMAC WAS SHORT WITH ME BASICLY CUTTING ME OFF WHEN I WOULD CALL THEM. THEN THE PUT MORE MONEY IN THE HOUSE AND SOLD IT FOR LESS THAN THE MOD I ASK FOR. I HOPE PENNYMAC GETS...
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1.0
Product
Pennymac Customer Care
I didn't like
  • Pennymac for any reason
  • Lies
#1035887
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Instead, I got a letter in the mail notifying me that my loan had been sold to PennyMac. I tried once again to have my name added to the loan. At first, they wouldn't even speak to me because my name wasn't on the loan. I had to send in my late husband's death...
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1.0
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Pennymac Customer Care
#1007908
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Pennymac Customer Care Review

Tried to delay payments due to money problems. Kept throwing paperwork at me. Took months to get a decision. Now they tell me that can't help me. And is foreclosing on my house.
1.0
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Pennymac Customer Care
#998038
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