Product: Pennymac Customer Care Clear all filters (0 of 37 reviews match)
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Pennymac - Credit distroyer
I had only one final payment left on Mar 2018, amount of $1008 (my normal bill was $1250). I demanded payoff amount, and I sent to payoff amount of $ 1036.06 to the account they provided. it was different from normal account (routing 026009593 and account number...
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Pennymac Customer Care
#1245828
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PennyMac's loss draft department is full of complete idiots who obviously can't comprehend their own supposedly processes. After months trying to get funds released there are always lies and excuses. I'm hoping that the Federal Trade Commission or Attorney Generals...
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1.0
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Pennymac Customer Care
#1234906
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my insurance company processed the claim and sent a check with mine and pennymac name on it. they have had the check for $26k for 2 months and I have received a payout of $1600 so far. They tell me my docs are missing signatures.. I call and say I am looking at it.......
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Brian

My children's home is literally falling down around them while Pennymac refuses to release insurance funds.. We cannot afford to pay out of pocket. Once the roof completely ca...

1.6
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Pennymac Customer Care
#1211565
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Pennymac - Horrible bank when it comes to REPAIRS AND KIDS HEALTH AT RI
Pennymac - Horrible bank when it comes to REPAIRS AND KIDS HEALTH AT RI
we were told today by Rhonda More from PennyMac that this isn't the case, we will have to get a contractor and that we have to pay the contractor up front. Why pay into flood insurance if you have to pay for it first, 2. Contractors don't come quick enough before mold...
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Anonymous

Penney AC is a horrible mortgage company! Do not use them!

1.4
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Pennymac Customer Care
#1200808
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In one of the numerous conversation with their incompetent representatives this lady had the nerves to tell me that pennymac did not force me to accept the forbearance plan. Totally disrespectful and another evidence of deceiving practice. Lilian De la Cruz Ocala, FL..
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Grace Marshall

I just came out of the same hurricane Harvey forbearance nightmare. I had to tap into my retirement plan. Those guys at just the most heartless bunch, but call under the prete...

1.0
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Pennymac Customer Care
I didn't like
  • Worst customer service ever
#1178228
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" I am somewhat of a Luddite, but after almost two decades of banking online, I found a bank/lender who didn't have the ability to correct the problem. I can't make PMUSA send data and I can't make PMUSA allow me access to my account online. These kinds of problems are antediluvian. Join the 21st century, PennyMac...
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Donna Black

Trying in vain to speak with someone at Penny Mac on two issues I have. Every time I call I get automated response and told the wait will be long due to huge volume of traffic...

1.0
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Pennymac Customer Care
I didn't like
  • Unwilling to own their mistakes
#1175426
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I had a mortgage with Penny Mac.I was not in arrears with payments and had my house on the market., I had moved out of state and they entered my home, changed the locks, locking me out of my house and said my house was abandoned. The house was on the market, under...
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Pennymac Customer Care
#1168441
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We are currently in a court battle with Penny Mac over forced insurance, they also hold checks, and then send us letters saying payment is late, when i pay to have it delivered in two days , they never have paperwork to show why they forced insurance, they always try...
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Pennymac Customer Care
#1127177
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Pennymac - Absolutely the worst company I've ever dealt with they lie

I had a flood at my house the insurance company had to send the check to them first so I can get my house fixed so they could sign off on it I had to work done paid for it out of pocket they kept the money for 5 months and refused to send it to me after telling me multiple times they would be sending it overnight they lied and lied and lied stay away from them their thieves
1.0
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Pennymac Customer Care
#1120390
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contacted FEMA and there are no new map zones in our area and the form is current that I provided Pennymac. .PM also advised my loan form that I had sent was also out dated. I have contacted the customer service in Cal and in Oh and get various answers. I was told...
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1.0
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Pennymac Customer Care
#1106751
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