Product: Pennymac Customer Care Clear all filters (28 of 28 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
contacted FEMA and there are no new map zones in our area and the form is current that I provided Pennymac. .PM also advised my loan form that I had sent was also out dated. I have contacted the customer service in Cal and in Oh and get various answers. I was told...
Read more
1.0
Product
Pennymac Customer Care
#1106751
Reply to reviews
this is may 19,2017,and on the 12th of may, my son mailed a house payment(money order) to Dallas TX.which is a P.O. box,now on the 19 they call and say they haven,t gotten payment,but which we know is there,only takes two to three days for mail to reach Dallas TX.plus...
Read more
Anonymous
Wendy smith

Pennymac bought my loan and i didnt sign any papers for them and they sent me some papers with my signature on it but no dates on it i have no idea where they got it signed be...

Anonymous
Anonymous

My payments have been deposited and then reversedThey are sloppy and sneaky. Stop sending money orders and at least pay through a bank.Also, get online to your account. Go to ...

1.8
Product
Pennymac Customer Care
#1049563
Reply to reviews
PENNYMAC WOULDN'T EVEN DEAL WITH A HIRED MORT. MOD. COMPANY I PAID $3,700.00 TO. PENNYMAC WAS SHORT WITH ME BASICLY CUTTING ME OFF WHEN I WOULD CALL THEM. THEN THE PUT MORE MONEY IN THE HOUSE AND SOLD IT FOR LESS THAN THE MOD I ASK FOR. I HOPE PENNYMAC GETS...
Read more
1.0
Product
Pennymac Customer Care
I didn't like
  • Pennymac for any reason
  • Lies
#1035887
Reply to reviews

Pennymac Customer Care Review

#998038
1.0
Details
Tried to delay payments due to money problems. Kept throwing paperwork at me. Took months to get a decision. Now they tell me that can't help me. And is foreclosing on my house.
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Pennymac Customer Care Review

#909187
1.8
Details
terriable customer service, no one has any clue whats going on, today your payments late 10 mins later its not. reps wont let you get a word in. there rude. just all around terriable. i hate that i have a loan with them even tho i did not chose them im stuck with them
Comment
Show
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Instead, I got a letter in the mail notifying me that my loan had been sold to PennyMac. I tried once again to have my name added to the loan. At first, they wouldn't even speak to me because my name wasn't on the loan. I had to send in my late husband's death...
Read more
1.0
Product
Pennymac Customer Care
#1007908
Reply to reviews
Pennymac did not acknowledge receipt until the 25th of the month, and demanded a late fee charge. My brother in law is a senior postman who said anything mailed on the 13th to California from my east coast home would arrive at the address at the latest on the 15th. ...
Read more
Anonymous
Anonymous

Very similar experience happened to be. I mail from South Jersey to Texas address on the return address. Typically for the last four years it take anywhere from five to seven ...

Product
Pennymac Customer Care
#944086
Reply to reviews

I paid off my mortgage within a year.They owed me escrow.I was told by 3 different reps the amount I was getting back and when it would be issued.I got 2 different amounts and 3 different responses.I will never recommend them nor will I ever do any type business with...
Read more
1.4
Product
Pennymac Customer Care
I didn't like
  • Worst customer service ever
#938058
Reply to reviews
Received flyer in the mail from PennyMac regarding cash out refi. Called them and was sold on their"incredible customer service and customer satisfaction." PennyMac currently held my mortgage and I was told it would be very quick because of that. All complete lies by...
Read more
1.4
Product
Pennymac Customer Care
I didn't like
  • Worst customer service ever
  • Lack of customer service
  • Lies
#937427
Reply to reviews
PLEASE READ THIS IF YOU HAVE RECEIVED HARASSING TELEPHONE CALLS FROM PENNYMAC For those persons who have received harassing telephone calls about your loan from Pennymac: I have read your consumer complaints, and would note it is very frustrating having to answer these...
Read more
1.0
Product
Pennymac Customer Care
#936719
Reply to reviews

Due to some complications with a new account, I had to send in a physical bank check to PennyMac, and, having proof of delivery from the courier, they lost the check. My bank has been very helpful, while PennyMac has rejected/refused to help with any resolution that...
Read more
Product
Pennymac Customer Care
#934888
Reply to reviews
Total mess!The loan is in my husbands name and after refusing to speak with me. We faxed in a paper saying i could speek with them. They lost it even thought the fax went through. Then they said it was a different fax number. Then i call the next day and another woman...
Read more
Anonymous
Anonymous

Same issue...had water damage and can't get them to send back check. Asked to send in same document multiple times, tell me something different every time I call (which is ev...

2.0
Product
Pennymac Customer Care
#928416
Reply to reviews