Product: Pennymac Customer Care Clear all filters (31 of 31 reviews match)
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In one of the numerous conversation with their incompetent representatives this lady had the nerves to tell me that pennymac did not force me to accept the forbearance plan. Totally disrespectful and another evidence of deceiving practice. Lilian De la Cruz Ocala, FL..
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1.0
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Pennymac Customer Care
I didn't like
  • Worst customer service ever
#1178228
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" I am somewhat of a Luddite, but after almost two decades of banking online, I found a bank/lender who didn't have the ability to correct the problem. I can't make PMUSA send data and I can't make PMUSA allow me access to my account online. These kinds of problems are antediluvian. Join the 21st century, PennyMac...
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1.0
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Pennymac Customer Care
I didn't like
  • Unwilling to own their mistakes
#1175426
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I had a mortgage with Penny Mac.I was not in arrears with payments and had my house on the market., I had moved out of state and they entered my home, changed the locks, locking me out of my house and said my house was abandoned. The house was on the market, under...
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Pennymac Customer Care
#1168441
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contacted FEMA and there are no new map zones in our area and the form is current that I provided Pennymac. .PM also advised my loan form that I had sent was also out dated. I have contacted the customer service in Cal and in Oh and get various answers. I was told...
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1.0
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Pennymac Customer Care
#1106751
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this is may 19,2017,and on the 12th of may, my son mailed a house payment(money order) to Dallas TX.which is a P.O. box,now on the 19 they call and say they haven,t gotten payment,but which we know is there,only takes two to three days for mail to reach Dallas TX.plus...
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Anonymous
Wendy smith

Pennymac bought my loan and i didnt sign any papers for them and they sent me some papers with my signature on it but no dates on it i have no idea where they got it signed be...

Anonymous
Anonymous

My payments have been deposited and then reversedThey are sloppy and sneaky. Stop sending money orders and at least pay through a bank.Also, get online to your account. Go to ...

1.8
Product
Pennymac Customer Care
#1049563
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PENNYMAC WOULDN'T EVEN DEAL WITH A HIRED MORT. MOD. COMPANY I PAID $3,700.00 TO. PENNYMAC WAS SHORT WITH ME BASICLY CUTTING ME OFF WHEN I WOULD CALL THEM. THEN THE PUT MORE MONEY IN THE HOUSE AND SOLD IT FOR LESS THAN THE MOD I ASK FOR. I HOPE PENNYMAC GETS...
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1.0
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Pennymac Customer Care
I didn't like
  • Pennymac for any reason
  • Lies
#1035887
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Instead, I got a letter in the mail notifying me that my loan had been sold to PennyMac. I tried once again to have my name added to the loan. At first, they wouldn't even speak to me because my name wasn't on the loan. I had to send in my late husband's death...
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1.0
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Pennymac Customer Care
#1007908
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Pennymac Customer Care Review

Tried to delay payments due to money problems. Kept throwing paperwork at me. Took months to get a decision. Now they tell me that can't help me. And is foreclosing on my house.
1.0
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Pennymac Customer Care
#998038
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Pennymac did not acknowledge receipt until the 25th of the month, and demanded a late fee charge. My brother in law is a senior postman who said anything mailed on the 13th to California from my east coast home would arrive at the address at the latest on the 15th. ...
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Anonymous
Anonymous

Very similar experience happened to be. I mail from South Jersey to Texas address on the return address. Typically for the last four years it take anywhere from five to seven ...

Product
Pennymac Customer Care
#944086
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I paid off my mortgage within a year.They owed me escrow.I was told by 3 different reps the amount I was getting back and when it would be issued.I got 2 different amounts and 3 different responses.I will never recommend them nor will I ever do any type business with...
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1.4
Product
Pennymac Customer Care
I didn't like
  • Worst customer service ever
#938058
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