Not resolved
1.0
Details
Customer service
Product or Service Quality
Reliability
Staff
1 comment

After a tree fell on my house in February, Allstate resolved the claim quickly and courteously.However, PennyMac has seen fit to withhold the insurance money despite receiving requested documents and a 95% completion inspection report.

Tomorrow we enter May, and PennyMac refuses to say when they will release the funds. Researching on the internet, I've found numerous allegations of loss draft fraud committed by PennyMac, specifically that they deliberately hold the policyholder's money as long as possible, in order to earn the most interest for themselves. This continuing and unjustified delay has caused me and my family much hardship, including postponed business travel, as well as enduring the uncomfortable position of not being able to pay the contractor who completed the urgent work in such a timely manner.

The best answer the PennyMac representative could give was that my claim would have to,"wait its turn like all the others." The catastrophe was not so much the 100 foot tree that came through the roof, but the ongoing nightmare of dealing with a company as unconcerned with customer service as PennyMac.My next call will be to the state attorney general's office.

This reviewer shared experience about problems with payment and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Pennymac and uploaded a picture. The most disappointing about pennymac catastrophe claim at Pennymac was bad customer service and questionable ethics Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Pennymac.

Check out the best and the worst companies in Loans and Mortgages category for more informed decision or compare Pennymac to other companies on our site.

Had an Experience with Pennymac?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1156329

After posting three complaints online, PennyMac released the funds within days. Hopefully their newly announced review of the loan is not some kind of retaliation for having filed this complaint.

You May Also Like

Naca - Review in Loans and Mortgages category  from Norcross, Georgia Naca "Everything everyone is saying is true, but it depends on your preparation as well. Listen, your CREDIT SCORE/REPORT will be pulled and it does matter 100%. Reason being is because..." Read more Ditech worest mortgage co EVER!THEY NEED SUED AND SHUT DOWN! Ditech "The lack of communication, knowledge, customer service and supervisors is the worst. I have been promised in last year a supervisor will call back, or they will mail me an..." Read more Lending Club - Investment Service Review from Atlanta, Georgia Lending Club "Scam artists. They write there own fake reviews. You will loose your *** with these *** artists. Then the little money you have left they will fine the *** out..." Read more Pennymac - Mortgage Review from Twin City, Georgia Pennymac "I have been with Chase for years and now suddenly I get dumped with this company! I called to find out why I can't login to make my first payment..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more FEMA - What tha..... TALK ABOUT GETTING IT. FEMA "I WAS RAN OVER BY A RENTA CENTER TRUCK 12 27 2016 after three monthes of phyisical theraphy two spine surgeries i learned to walk again well i took a..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more