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Find a different lender | Pennymac in Orlando, Florida

1.0
Details
my escrow balance keeps changing! Not as you normally would see. My balance should only go down when my tax or insurance is paid...not the case. I took it for granted this organization was on the up and up but now I see them as a criminal enterprise. My tax bill is misquoted by my statement to the tune of over $700 dollars! I will track my payments very very closely and will do whatever is necessary to gain..;.you know
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Review
#1711243 Review #1711243 is a subjective opinion of poster.
Product
Pennymac Account
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered

PennyMac is dishonest, difficult to work with, corrupt, and generally defective in their practices. NOW THEY EVEN CHARGE an additional $5.00 each month if you're not 'PAPERLESS.'

1.4
Details
So basically if you want them to even send you your bill each month, it will cost an additional FIVE DOLLARS each and every month as of JULY 1, 2019. PennyMac really is the WORST COMPANY that I know of.
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Review
#1534921 Review #1534921 is a subjective opinion of poster.
Product
Pennymac Account
Cons
  • Policy and procedures
  • Disregard for law and rights
Reason of review
Bad quality
Loss
$1680
Preferred solution
Price reduction
Tags
  • Billing Cheats
1.7
Details
I went to my bank and they verified the withdrawal from my bank by Pennymack but pmac don’t make errors. The employee who I was dealing with lied to me to get the money, half of the documents I sent are not on file and this lady I was told no longer is employed with...
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Review
#1511876 Review #1511876 is a subjective opinion of poster.
Product
Pennymac Account
Reason of review
Problems with payment
So I've been paying my bills online, and decided to make things simpler on myself and set up another checking account and start an auto pay with them. When I did so, I obviously had to wait for a month for it to kick in to start the auto pay, so I even put the new...
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Review
#1258955 Review #1258955 is a subjective opinion of poster.
Product
Pennymac Account
Reason of review
Problems with payment
3.7
Details
For what ever reason,Iam unable to log on to the website.I could list all the various attempts by me that have failed.I am hoping for you to help me with a way to resolve this problem. Thank you,Jack klavans Jklavans@yahoo.com I was just shown I have to enter 100...
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Review
#1171482 Review #1171482 is a subjective opinion of poster.
Product
Pennymac Account
First they said i put 5o many numbers in for my bank accout but charged me 15 dollars to pay by phone then i went back to site and you cant put in to many numbers so we deleted the account set it up again checked it over and over to make sure it was right then they...
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Review
#1094220 Review #1094220 is a subjective opinion of poster.
Product
Pennymac Account
Reason of review
Problems with payment

PennyMac SUCKS

1.0
Details
We were sold by Veterans United and did not ask for this. PennyMac USA is a BIG JOKE! We sent our payment to Veterans United 7/1 and PennyMac was active 7/5. We received a call from their customer service stating they got the payment from VU not to worry, still has not posted from our account. Keep getting calls that are automated to call, so call and they want our SSN, nope. Monday we are refinancing to get out from under them. Making a complaint to the Better Business Bureau also.
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Review
#1077876 Review #1077876 is a subjective opinion of poster.
Product
Pennymac Account
Reason of review
Problems with payment
Mine was just sold from veterans united to pennymac as well. We were in a repayment plan with veterans united and those told us that pennymac bought our repayment too and that as long as we are in our repayment plan and making the payments like agreed originally with...
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Review
#1071889 Review #1071889 is a subjective opinion of poster.
Product
Pennymac Account
Reason of review
Problems with payment
When we initially contacted Pennymac, we were told no payment from our bank had been received by the company. Our bill payment service sent them proof twice that the payment had been processed to them. Three different times we had to enlist aid in researching for the...
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Review
#986741 Review #986741 is a subjective opinion of poster.
Product
Pennymac Account
Cons
  • Pennymac
  • How they handled money that did not belong to them
Reason of review
Other issue

Contact Pennymac Customer Service

Website:
www.pennymacusa.com
Mailing Address:
3043 Townsgate Rd, Suite 200
Westlake Village, California 91361
United States
Phone:
(866) 549-3583
All Pennymac Contacts

Pennymac Reviews

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  5. 4 reviews
Pennymac reviews
2.0
Details
We closed on our home with Churchill Mortgage that sold our loan to PennyMac. We received notice of this in the mail with our new loan number, the mail was addressed to our address and had our names so we thought nothing of it. I went to register online so I can...
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Review
#888141 Review #888141 is a subjective opinion of poster.
Product
Pennymac Account
Reason of review
Poor customer service