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1.5

We were Flooded in Feb 2018, we were told to start cleaning up the mud and start taking out stuff from our walls to keep from getting mold.Our Fema insurance said that we would get paid for the clean up and that we can do the contracting ourselves due to our 3 kids having allergies and 1 child having Servere allergies to mold, dust etc.we were told today by Rhonda More from PennyMac that this isn't the case, we will have to get a contractor and that we have to pay the contractor up front. Why pay into flood insurance if you have to pay for it first, 2.

Contractors don't come quick enough before mold sets Inn. My children health is involved here. If my children get sick because of there stupidity of waiting on the contractor when we are capable of doing the job ourselves so our children don't get sick, they can come and check out work. Everything will be put back the way it was if not better, These banks are getting rediculous.

I understand people take money and run. But we are not those type of people. We worry about having a home secure and healthy for our children.

This bank will not give any funds so we can get started, we have everything ready to be put back in. I will never deal with pennymac again

Never had a bank that didn't care about there customers

Reason of review: Poor customer service.

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Penney AC is a horrible mortgage company! Do not use them!

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