I had an insurance claim on my home and the check was made out from the insurance company with my name OR my SO's AND Pennymac. I had to send the check to Pennymac so they could issue me a check without their name on it.
2 months later I still have no check. Every time I call I get a different answer from the the person on the phone about what needs to be done so I can collect my $10,000 to repair my roof. I have so far been unable to get a supervisor on the phone, I am always told that they will "call me back". They never do.
I am fed up to the point of exploring options for legal action to get MY money. This is a horrific way to do business.
I didn't choose Pennymac for my loan but unfortunately I have no say in who my loan gets sold too. I will be holding Pennymac responsible for any and all additional damages this delay causes.
Product or Service Mentioned: Pennymac Home Loan.
Reason of review: Poor customer service.
Monetary Loss: $9500.
I didn't like: Lack of customer service, Questionable ethics.