As a former employee and reading all these reviews, they are all correct. PennyMac takes customers monies and puts them in their holding accounts to gain interest then applies them where needed and you need to fight them to get it corrected.
Not only the customer has to fight but the employees as well when they clearly see the error. They don't know their head from their *** What do you expect, the owner is the former right hand man for the Countrywide head honcho. How they allow this company to continue to beyond me. They would make employees in CS push customers to try to get their loans reviewed for modifications even when they knew nothing could be done to the loan just so they tried to help with high paying mortgages.
When they would get new loans they didn't input info correctly and then would send out statements that the customer all of a sudden owes thousands of dollars months down the road As id customers had all this extra money sitting around. Just very scandalous it was horrible seeing all this.
Reason of review: Work Experience or Job Application.