Escrow account to cover taxes and insurance got screwed up. PennyMac bought our loan off of “Veterans United” holding company.
We successfully appealed taxes with county, and documented it. They went ahead and over-paid taxes. Next, they began to act toward us as though WE are criminal, reading a “this is an attempt to collect a debt, this call is being recorded” script over the phone, in the middle of resolution attempt.
Next, our website account with PennyMac “mysteriously” would not log-on. Truly another garbage bin of “customer” “service”.
Product or Service Mentioned: Pennymac Mortgage.
Reason of review: Problems with payment.