Pennymac Phone Numbers and Emails

Toll-Free Number:

  • (866) 549-3583
Send Message

Customer Service:

  • (800) 777-4001
    Loan Servicing
  • (844) 917-3669
    My m.a.c Team
  • (800) 877-8339
    TDD Mortgage Relief and Assistance
  • (800) 569-4287

Emergency/ Hotline:

  • (877) 276-5550


  • (818) 224-7442

Investors/ Franchising:

  • (818) 224-7028


  • (866) 601-3518
    Privacy Inquiries

Sales/ Reservations:

  • (615) 761-9480
    Franklin, Tennessee
  • (808) 441-4930
    Honolulu, Hawaii
  • (702) 659-7520
    Las Vegas, Nevada
  • (866) 545-9070
    Moorpark, California
  • (626) 657-0800
    Pasadena, California
  • (623) 250-2299
    Phoenix, Arizona
  • (817) 494-0240
    Plano, Texas
  • (916) 245-1515
    Roseville, California
  • (813) 498-0886
    Tampa, FL
  • (888) 870-6229

Pennymac Emails:

Investors/ Franchasing
Affinity Program
Is this your business?
More phone numbers and emails Less phone numbers and emails

Pennymac Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Pennymac is 8665493583. 78% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.

  • People call Pennymac mainly because of product/ service, request for information, payments and charges.

View full overview ›

How to Contact Pennymac Customer Service?

Most Popular Number:

(866) 549-3583
Total calls: 476 Issues resolved: 24 Last call: May 15, 2024

What Is the Pennymac Customer Service Phone Number?

Pennymac сustomer service can be reached at 866 549 3583 or 844 917 3669 for getting general information. Telephone number 800 777 4001 serves for solving payment questions and asking for support on loan services. The mentioned numbers can be used for getting assistance and a general understanding of the service peculiarities. Media representatives can call specialists at 805 395 9943.

Pennymac email for reaching customer care is To discuss community-related questions, use email accordingly. address serves for solving affinity questions. It will take several days to get an answer to your email letter.

Pennymac address is 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361 and can be reached via the support number 818 224 7442. To mail with the Pennymac support, use the addresses P.O. Box 30597, Los Angeles, CA 90030-0597 or Lockbox Operations POB 30597,
20500 Belshaw Ave, Carson, CA 90746. Sales offices are located in several states like Texas, Hawaii, California, Nevada and others. To find the nearest office, open the website and review the About Us section on the top of the main page.

Sales Centre works Monday through Friday from 5 a.m. to 6 p.m. and on Saturday from 7 a.m. to 3 p.m. PT. Pennymac customer service number for advising on loan payment has an automated system and works 24/7, while customer representatives are on duty Monday through Friday from 5 a.m. to 6 p.m. and on Saturday from 7 a.m. to 11 a.m. The online chat for purchase or refinance is available 24/7 on the site.

PissedConsumer Club

Contact Information

Pennymac Website:

Pennymac Help Center:

Corporate Office Address:

PennyMac Loan Services, LLC
3043 Townsgate Rd, Suite 200
Westlake Village, California 91361
United States

Other Info (opening hours):


Monday - Friday: 6:00am - 7:00pm

Saturday: 6:00am - 5:00pm

Mailing Address:

Attention: Corporate Privacy

PO Box 788

Moorpark, CA 93020-9903

Other Locations:

6840 Carothers Parkway

Suite 500

Franklin, Tennessee 37067

2201 W. Plano Parkway

Suites 150 and 300

Plano, Texas 75075

55 Merchant Street

Suite 1430

Honolulu, Hawaii 96813

More contact details

Pennymac Rating Based on 380 Reviews

Rating details

more details
Customer service
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of Pennymac Customer Service Calls

03:20 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pennymac?

Payments and Charges Question:

  • “Overcharge”
  • “Billing218”
  • “Make a payment”

Product/ Service Question:

  • “Insurance”
  • “Insurance change”
  • “Up date Paperwork”

Request for Information Question:

  • “Property inquiry”
  • “To check and see if you have my new bank and auto pay”
  • “I have questions about my loan”

Account Question:

  • “Access my account”
  • “Im trying to log to my account and it just brings me back in circles”
  • “Can't get into my accounts. Agent can't help”

Employment Question:

  • “Mortgage payoff”
  • “Lpan pay off”
  • “Need pay off”

Return/ Replace Question:

  • “Need replacement escarole disbursement check”
  • “Returning thier call”
  • “To change my mailing address”

Staff Question:

  • “Automated services isn't working”
  • “Poor customer service”
  • “Customer service issues”

Website/ Application Question:

  • “I installed the website on my I phone but it's not letting me agree to the content forms??”
  • “Website”
  • “Website not taking debit cards”

Refund Question:

  • “Refund”

Shipping and Delivery Question:

  • “I ordered a mortgage statement online and have not received it yet”

Activation/ Cancellation Question:

  • “Cancel automatic payment”

Other Question:

  • “Contract”
  • “Give me a person to talk to”
  • “Mortgage”


Related Companies

Fannie Mae, Freddie Mac, FHA, HomePath, USDA


PennyMac is a US based company operating as a mortgage lender and servicer. PennyMac Company specializes in home financing, specifically in purchase, refinance and loan payment issues. PennyMac Company is headquartered in Moorpark, CA, and operates a number of branch offices around US. The company was founded in 2008. Operating as a full-service lender PennyMac offers its clients with FHA, VA or jumbo loans. In order to provide its services the company entered the Home Affordable Refinance Program HARP. Except for mortgage landing the company provides its clients with consulting services, which are dedicated to mortgage restructuring.

Pennymac reviews and complaints

Pennymac is ranked 244 out of 1016 in Loans and Mortgages category

Area Served

USA, Worldwide

Payment Methods

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