Contact Pennymac Customer Service
Pennymac Phone Numbers and Emails
Toll-Free Number:
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(866) 549-3583
Customer Service:
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(800) 777-4001Loan Servicing
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(844) 917-3669My m.a.c Team
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(800) 877-8339TDD Mortgage Relief and Assistance
Pennymac Emails:
How to Contact Pennymac Customer Service?
Most Popular Number:
| Total calls: 507 | Issues resolved: 25 | Last call: Mar 18, 2025 |
Pennymac Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pennymac Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pennymac is 8665493583. 78% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
People call Pennymac mainly because of request for information, product/ service, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pennymac Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pennymac is 8665493583. 78% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
People call Pennymac mainly because of request for information, product/ service, payments and charges.
18% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Pennymac is communityrelations@pnmac.com. 65% of customers use this email address to address their issues and concerns.
Contact Information
Pennymac Website:
Pennymac Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 6:00am - 7:00pm
Saturday: 6:00am - 5:00pm
Mailing Address:
Attention: Corporate Privacy
PO Box 788
Moorpark, CA 93020-9903
Other Locations:
6840 Carothers Parkway
Suite 500
Franklin, Tennessee 37067
2201 W. Plano Parkway
Suites 150 and 300
Plano, Texas 75075
55 Merchant Street
Suite 1430
Honolulu, Hawaii 96813
Pennymac Customer Service Reviews
They are terrible. There is no customer service whatsoever.
They have no concern for the customer. Honest confusion over an escrow adjustment led them to post a 30-day late to my credit, even though the original mortgage amount was paid. When contacted, they couldn't care less. I will pay this mortgage monthly with complete disdain towards their company.
Do not use them. When problems or concerns arise they will not be willing to offer any solutions.
My mortgage loan was sold by my previous lender, Lower, to PennyMac, and it has been a nightmare ever since. I have automatic payment set up on PennyMac's website to pay on the 1st of every month, yet I'm charged a late fee every month.
Whenever I call, customer service only succeeds in getting me upset to the point of giving up:
1. They either pretend not to understand or genuinely are incapable of understanding the issue.
2. They either have no clue what they are doing or no clue what they are saying. For example, I'm staring at the webpage on their own website, showing the monthly automatic payment.
Yet the representative would pretend to look up information only to come back after a long period to tell me that I don't have automatic payment set up with them. According to them, it's probably from my own bank and that my own bank may be late. All complete nonsense or intentional lies.
3. They would then transfer you to their supervisor, who would then argue with more nonsense.
All the while, everyone either has serious attitude issues or lacks proper customer service etiquette.
They would ask you to stop talking so they can assist you, while they only babble complete nonsense or contradict each other. Inconsistent with what their website states or their previous statements... All in all, chaotic conversations with poor service at the least.
4. Feeling hopeless with their phone customer service, I even wrote them a letter in January 2024, stating the issue explicitly.
Yet no one contacted me; there were no emails, letters, nothing, and the late fees still continue to apply every month! I almost contemplated selling the place to rid of them. It's that terrible!
5. Finally, I filed a small claims consumer complaint today.
I'm not sure if that will help.
I don't understand how PennyMac can stay in business when they consistently appear to defraud customers in various ways. I wish my original lender had told me they planned to sell to PennyMac; then, I would have chosen a different mortgage company to avoid all these hassles!
Summary of Pennymac Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pennymac?
Payments and Charges Question:
- “Make Payment”
- “Payment”
- “Pay my home mtg payment”
Request for Information Question:
- “Need information on my 1099”
- “Information”
- “My mortgage concern”
Product/ Service Question:
- “Loan”
- “Loan bumcer”
- “Webpage not working to make payment”
Account Question:
- “Access my account”
- “Im trying to log to my account and it just brings me back in circles”
- “Can't get into my accounts. Agent can't help”
Employment Question:
- “Mortgage payoff”
- “Lpan pay off”
- “Need pay off”
Return/ Replace Question:
- “Change debit card number”
- “Change my phone number”
- “Need replacement escarole disbursement check”
Staff Question:
- “Automated services isn't working”
- “Poor customer service”
- “Customer service issues”
Website/ Application Question:
- “I installed the website on my I phone but it's not letting me agree to the content forms??”
- “Website”
- “My app is giving me problems”
Shipping and Delivery Question:
- “Why they did not get my payment on my account”
- “I still not received my last check yet”
- “I ordered a mortgage statement online and have not received it yet”
Refund Question:
- “Refund”
Activation/ Cancellation Question:
- “Cancel automatic payment”
Other Question:
- “Forbearance plan”
- “Stop calls”
- “Mpi”
Compare Pennymac Customer Service To
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