Contact Information

Pennymac Phone Numbers

Toll-Free Number:

  • (866) 549-3583

Corporate Offices:

  • (818) 224-7442 3043 Townsgate Rd, Suite 200 Westlake Village, CA

Customer Service Center:

  • (800) 777-4001 Monday - Friday 6 a.m. - 6 p.m. Saturday 7 a.m. - 11 a.m.

Investor Relations:

  • (818) 224-7028

Media Relations:

  • (805) 330-4899

My M.a.c Team:

  • (844) 917-3669 (Pacific Time Zone) Monday - Friday 7 a.m. - 5:30 p.m.

New Home Loans:

  • (888) 457-0047

Sales Center Hours:

  • (888) 870-6229 Monday - Friday 6 a.m. - 7 p.m. Saturday 6 a.m. - 5 p.m.

Sales Offices:

  • (702) 659-7520 10550 West Charleston Blvd Suite A Las Vegas, Nevada
  • (817) 494-0240 2201 W. Plano Parkway Suite 150 and 300 Plano, Texas
  • (626) 657-0800 251 South Lake Avenue Sixth Floor Pasadena, California
  • (916) 245-1515 3013 Douglas Blvd Suite 250 Roseville, California
  • (808) 441-4930 55 Merchant Street Suite 1430 Honolulu, Hawaii
  • (866) 545-9070 6101 Condor Drive Suite 200 Moorpark, California
  • (813) 498-0886 9009 Corporate Lake Dr. Suites 100 and 320 Tampa, FL
  • (866) 549-3583
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Corporate Office Address:

PennyMac Loan Services, LLC
3043 Townsgate Rd, Suite 200
Westlake Village, California 91361
United States

Other Info:

Monday - Friday 6 a.m. - 7 p.m.
Saturday 6 a.m. - 5 p.m.
Sunday 9 a.m. - 1 p.m..


Investor Relations

Isaac Garden investorrelations@pnmac.com

Media Relations

Janis Allen janis.allen@pnmac.com


Community Relations

communityrelations@pnmac.com

Affinity Programs

affinity@pnmac.com

Help in Social Networks:

Summary of Pennymac Customer Service Calls

63 TOTAL
CALLS
38% SUCCESSFUL
CONNECTIONS
02:24 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Pennymac to Ask about:

Payments and Charges Question:

  • “Make a payment” , Review # 1719468
  • “Payments”
  • “Late payment”

Product/ Service Question:

  • “Insurance check”
  • “My loan”
  • “Homeowners insurance change”

Account Question:

  • “Account issue”
  • “Help setting new customer account” , Review # 1358900

Staff Question:

  • “Customer service issues”
  • “Online services”
  • “Customer service problems in Loss draft dept”

Employment Question:

  • “Wrong 1099 form!!!!”
  • “Payoff”

Return/ Replace Question:

  • “Returnt their call”

Other Question:

  • “Need information” , Review # 1749859
  • “Property taxes”
  • “Need to contact the attorney in Richmond Va for Penny Mac Mortgage”

Pennymac Rating Stats

1.3 out of 5 stars
based on 298 reviews
See all 535 reviews

Rating trend

About

Pennymac Terms of Service
To read more: https://customers.pennymacusa.com/Home/Terms/196
Pennymac Privacy Policy
It's easy and secure. PennyMac Loan Services, LLC and its affiliates (collectively, "PennyMac", Pennymac" Website" Pennymac's') are committed to protecting the privacy of Pennymac's' customers and visitors (collectively, “you”) when using PennyMac’s websites, mobile applications, or accounts that PennyMac operates on social media sites, and any other online interactions The Client of Pennymac may have with PennyMac. Website may collect personal information The User of Website provide via applications, forms, surveys, or other online fields including name, address, account number, social security number, email address, and telephone number. Pennymac may also collect and store other non-personal information about The User's use of Company's sites and services, such as The Client's IP address, web browser name and version, operating system, computer location, date and time of visit, and the web pages visited. Such information may be collected about how and when The Customer use Pennymac's' Sites.
To read more: https://www.pennymacusa.com/privacy
Pennymac FAQ
To read more: https://www.pennymacusa.com/faq
Top Pennymac Services

Mortgage, Loan, Customer Care

Top Pennymac Products

Account, Website

Pennymac Pros and Cons

Pros: Will never use them, Unethical, Some of the people are nice and have to lie, Non what so ever, Friendly staff

Cons: Unwilling to own their mistakes, Customer service, Worst customer service ever, Service and procedures, Questionable ethics

Summary

PennyMac is a US based company operating as a mortgage lender and servicer. PennyMac Company specializes in home financing, specifically in purchase, refinance and loan payment issues. PennyMac Company is headquartered in Moorpark, CA, and operates a number of branch offices around US. The company was founded in 2008. Operating as a full-service lender PennyMac offers its clients with FHA, VA or jumbo loans. In order to provide its services the company entered the Home Affordable Refinance Program HARP. Except for mortgage landing the company provides its clients with consulting services, which are dedicated to mortgage restructuring.

Pennymac is ranked 195 out of 1190 in Loans and Mortgages category

Area Served

USA, Worldwide

Payment Methods

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Pennymac Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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