Pennymac Phone Numbers and Emails

Toll-Free Number:

  • (866) 549-3583

Customer Service:

  • (800) 777-4001
    Loan Servicing
  • (844) 917-3669
    My m.a.c Team
  • (800) 877-8339
    TDD Mortgage Relief and Assistance
  • (800) 569-4287

Emergency/ Hotline:

  • (877) 276-5550

Headquarters:

  • (818) 224-7442

Investors/ Franchising:

  • (818) 224-7028

Legal:

  • (866) 601-3518
    Privacy Inquiries

Sales/ Reservations:

  • (615) 761-9480
    Franklin, Tennessee
  • (808) 441-4930
    Honolulu, Hawaii
  • (702) 659-7520
    Las Vegas, Nevada
  • (866) 545-9070
    Moorpark, California
  • (626) 657-0800
    Pasadena, California
  • (623) 250-2299
    Phoenix, Arizona
  • (817) 494-0240
    Plano, Texas
  • (916) 245-1515
    Roseville, California
  • (813) 498-0886
    Tampa, FL
  • (888) 870-6229

Pennymac Emails:

Investors/ Franchasing
Media
affinity@pnmac.com
Affinity Program
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Pennymac Contact Information

Pennymac Website:

Pennymac Help Center:

Corporate Office Address:

PennyMac Loan Services, LLC
3043 Townsgate Rd, Suite 200
Westlake Village, California 91361
United States

Other Info (opening hours):

Hours:

Monday - Friday: 6:00am - 7:00pm

Saturday: 6:00am - 5:00pm


Mailing Address:

Attention: Corporate Privacy

PO Box 788

Moorpark, CA 93020-9903


Other Locations:

6840 Carothers Parkway

Suite 500

Franklin, Tennessee 37067


2201 W. Plano Parkway

Suites 150 and 300

Plano, Texas 75075


55 Merchant Street

Suite 1430

Honolulu, Hawaii 96813


Pennymac Rating Based on 365 Reviews

Rating details

1.4
more details
Customer service
Product or Service Quality
Website
Diversity of Products or Services

Rating stats

Rating trend

Summary of Pennymac Customer Service Calls

840 TOTAL
CALLS
03:20 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pennymac Customer Service?

Payments and Charges Question:

  • “Make Payment”
  • “Payment issues”
  • “Trying to pay bill”

Product/ Service Question:

  • “Insurance changes”
  • “My loan”
  • “About pennymac loan payment”

Request for Information Question:

  • “Mortgage questions”
  • “Checking on my last payment”
  • “I have questions about my loan”

Account Question:

  • “Cannot log in to account”
  • “Can't login”
  • “Account setup”

Employment Question:

  • “Payoff loan”
  • “Partial pay off”
  • “Mortgage payoff”

Return/ Replace Question:

  • “Returning thier call”
  • “Return work equipment”
  • “Change autopay bank”

Staff Question:

  • “Automated services isn't working”
  • “Poor customer service”
  • “Customer service issues”

Website/ Application Question:

  • “Website”
  • “Website not taking debit cards”

Refund Question:

  • “Refund”

Shipping and Delivery Question:

  • “I ordered a mortgage statement online and have not received it yet”

Activation/ Cancellation Question:

  • “Cancel automatic payment”

Other Question:

  • “Speak to a *** human”
  • “Morgage”
  • “Claim”

About

Pennymac Terms of Service
To read more: https://customers.pennymacusa.com/Home/Terms/196
Pennymac Privacy Policy
It's easy and secure. PennyMac Loan Services, LLC and its affiliates (collectively, "PennyMac", Pennymac" Website" Pennymac's') are committed to protecting the privacy of Pennymac's' customers and visitors (collectively, “you”) when using PennyMac’s websites, mobile applications, or accounts that PennyMac operates on social media sites, and any other online interactions The Client of Pennymac may have with PennyMac. Website may collect personal information The User of Website provide via applications, forms, surveys, or other online fields including name, address, account number, social security number, email address, and telephone number. Pennymac may also collect and store other non-personal information about The User's use of Company's sites and services, such as The Client's IP address, web browser name and version, operating system, computer location, date and time of visit, and the web pages visited. Such information may be collected about how and when The Customer use Pennymac's' Sites.
To read more: https://www.pennymacusa.com/privacy
Pennymac FAQ
To read more: https://www.pennymacusa.com/faq
Pennymac Pros and Cons

Pros: Non what so ever, Will never use them, Unethical, Some of the people are nice and have to lie, Avoid at all costs

Cons: Customer service, Unwilling to own their mistakes, Service and procedures, Questionable ethics, Worst customer service ever

Summary

PennyMac is a US based company operating as a mortgage lender and servicer. PennyMac Company specializes in home financing, specifically in purchase, refinance and loan payment issues. PennyMac Company is headquartered in Moorpark, CA, and operates a number of branch offices around US. The company was founded in 2008. Operating as a full-service lender PennyMac offers its clients with FHA, VA or jumbo loans. In order to provide its services the company entered the Home Affordable Refinance Program HARP. Except for mortgage landing the company provides its clients with consulting services, which are dedicated to mortgage restructuring.

Pennymac reviews and complaints

Pennymac is ranked 216 out of 896 in Loans and Mortgages category

Area Served

USA, Worldwide

Payment Methods

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