Skip to content

Contact Pennymac Customer Service

How to Reach a Person at Pennymac

Verified Contact Information

Toll-Free Number:

  • 1-866-549-3583
Call Now
Send Message

Customer Service:

  • 1-800-777-4001
    Loan Servicing
  • 1-844-917-3669
    My m.a.c Team
  • 1-800-877-8339
    TDD Mortgage Relief and Assistance
  • 1-800-569-4287

Emergency/ Hotline:

  • 1-877-276-5550

Headquarters:

  • 1-818-224-7442

Investors/ Franchising:

  • 1-818-224-7028

Legal:

  • 1-866-601-3518
    Privacy Inquiries

Sales/ Reservations:

  • 1-615-761-9480
    Franklin, Tennessee
  • 1-808-441-4930
    Honolulu, Hawaii
  • 1-702-659-7520
    Las Vegas, Nevada
  • 1-866-545-9070
    Moorpark, California
  • 1-626-657-0800
    Pasadena, California
  • 1-623-250-2299
    Phoenix, Arizona
  • 1-817-494-0240
    Plano, Texas
  • 1-916-245-1515
    Roseville, California
  • 1-813-498-0886
    Tampa, FL
  • 1-888-870-6229

Customer Service:

communityrelations@pennymac.com
Community Relations

Investors/ Franchising:

investorrelations@pnmac.com

Media:

mediarelations@pennymac.com
affinity@pnmac.com
Affinity Program

Pennymac Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Pennymac Phone Number
1 (866) 549-3583
Average Hold Time
00:04:04
Average Calls duration
5 minutes
Most Popular Pennymac Email Address
affinity@pnmac.com
Pennymac Live Agent Availability
16% of callers successfully reach a real person
Issue Resolution Rate
Low (18% reported full resolution)
View full overview

How to Contact Pennymac Customer Service?

Most Popular Number:

(866) 549-3583
Total calls: 561 Issues resolved: 28 Last call: Jul 13, 2026

Pennymac сustomer service can be reached at 866 549 3583 or 844 917 3669 for getting general information. Telephone number 800 777 4001 serves for solving payment questions and asking for support on loan services. The mentioned numbers can be used for getting assistance and a general understanding of the service peculiarities.

Pennymac email for reaching customer care about investor questions is investorrelations@pnmac.com. To discuss community-related questions, use communityrelations@pennymac.com email accordingly. affinity@pnmac.com address serves for solving affinity questions. It will take several days to get an answer to your email letter.

Pennymac address is 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361 and can be reached via the support number 818 224 7442. To mail with the Pennymac support, use the addresses P.O. Box 30597, Los Angeles, CA 90030-0597 or Lockbox Operations POB 30597,
20500 Belshaw Ave, Carson, CA 90746. Sales offices are located in several states like Texas, Hawaii, California, Nevada and others. To find the nearest office, open the website and review the About Us section on the top of the main page.

Sales Centre works Monday through Friday from 5 a.m. to 6 p.m. and on Saturday from 7 a.m. to 3 p.m. PT. Pennymac customer service number for advising on loan payment has an automated system and works 24/7, while customer representatives are on duty Monday through Friday from 5 a.m. to 6 p.m. and on Saturday from 7 a.m. to 11 a.m. The online chat for purchase or refinance is available 24/7 on the site.

PissedConsumer Club

Contact Information

Pennymac Website:

Pennymac Help Center:

Corporate Office Address:

PennyMac Loan Services, LLC
3043 Townsgate Rd, Suite 200
Westlake Village, California 91361
United States

Other Info (opening hours):

Hours:

Monday - Friday: 6:00am - 7:00pm

Saturday: 6:00am - 5:00pm


Mailing Address:

Attention: Corporate Privacy

PO Box 788

Moorpark, CA 93020-9903


Other Locations:

6840 Carothers Parkway

Suite 500

Franklin, Tennessee 37067


2201 W. Plano Parkway

Suites 150 and 300

Plano, Texas 75075


55 Merchant Street

Suite 1430

Honolulu, Hawaii 96813


More contact details

Summary of Pennymac Customer Service Calls

1.1K TOTAL
CALLS
03:56 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pennymac?

Payments and Charges Question:

  • “Set up payments”
  • “Mortgage payment”
  • “Payment”

Product/ Service Question:

  • “Insurance”
  • “Loan number”
  • “Get loan number”

Request for Information Question:

  • “Want to ask some questions about my mortgage standings”
  • “See about my loan”
  • “Mortgage questions”

Account Question:

  • “To get my balance due”
  • “I can't get into my account and I need my last statement emailed to me”
  • “What is the link to log in to see my home owners insurance”

Employment Question:

  • “Mortgage payoff”
  • “Lpan pay off”
  • “Need pay off”

Return/ Replace Question:

  • “Address change”
  • “Change debit card number”
  • “Change my phone number”

Staff Question:

  • “Automated services isn't working”
  • “Poor customer service”
  • “Customer service issues”

Website/ Application Question:

  • “I installed the website on my I phone but it's not letting me agree to the content forms??”
  • “Website”
  • “My app is giving me problems”

Shipping and Delivery Question:

  • “Why they did not get my payment on my account”
  • “I still not received my last check yet”
  • “I ordered a mortgage statement online and have not received it yet”

Refund Question:

  • “Refund”

Activation/ Cancellation Question:

  • “Cancel automatic payment”

Other Question:

  • “I need to finish talking to Marcus”
  • “Forbearance plan”
  • “My mortgage its late!”

Compare Pennymac Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Pennymac? What happened? What can we help you with?
Submit review Don't show this popup