Pennymac Contact Information

Toll-Free Number:

  • (866) 549-3583

Customer Service:

  • (866) 601-3518

New Home Loans:

  • (888) 457-0047


  • (866) 436-4766 Colorado

Rate Quotes:

  • (888) 870-6229

Service for Existing Loans:

  • (800) 777-4001
  • (866) 549-3583
  • (818) 224-7442

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Currently you can call only US numbers.

Headquarters Address:

PennyMac Loan Services, LLC
3043 Townsgate Rd, Suite 200
Westlake Village, California 91361
United States

Other Info:

Monday - Friday 6 a.m. - 7 p.m.

Saturday 6 a.m. - 5 p.m.

Sunday 9 a.m. - 1 p.m..

Social Networks:

Summary of Pennymac Customer Service Calls


Customers Contact Pennymac to Ask about:

Payments and Charges:

  • “Payment”
  • “Make a payment”


  • “Help setting new customer account”


  • “Home equity loan”
  • “Payoff”
  • “Gete my avount number”

Pennymac Rating Stats

1.4 out of 5 stars
based on 227 reviews
See all 443 reviews reviews

Rating stats

  1. 171 reviews
  2. 37 reviews
  3. 12 reviews
  4. 3 reviews
  5. 4 reviews

Rating trend

About Pennymac

Top 5 Pennymac Services

Mortgage, Loan, Customer Care, Home Loan, Loan Modification

Top 5 Pennymac Products

Account, Website

Top 5 Likes about Pennymac

Old mortgage company, Friendly staff, 1 knowledgable individual, Unethical, Some of the people are nice and have to lie

Top 5 Dislikes about Pennymac

Customer service, Worst customer service ever, Unwilling to own their mistakes, Questionable ethics, Mismanagement of payments


PennyMac is a US based company operating as a mortgage lender and servicer. PennyMac Company specializes in home financing, specifically in purchase, refinance and loan payment issues. PennyMac Company is headquartered in Moorpark, CA, and operates a number of branch offices around US. The company was founded in 2008. Operating as a full-service lender PennyMac offers its clients with FHA, VA or jumbo loans. In order to provide its services the company entered the Home Affordable Refinance Program HARP. Except for mortgage landing the company provides its clients with consulting services, which are dedicated to mortgage restructuring.

Pennymac reviews and complaints

Pennymac is ranked 148 out of 1183 in Loans and Mortgages category

Area Served


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Pennymac Stats

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