Contact Pennymac Customer Service
How to Reach a Person at Pennymac
Toll-Free Number:
-
1-866-549-3583
Customer Service:
-
1-800-777-4001Loan Servicing
-
1-844-917-3669My m.a.c Team
-
1-800-877-8339TDD Mortgage Relief and Assistance
Customer Service:
Investors/ Franchising:
Media:
Pennymac Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Pennymac Phone Number | 1 (866) 549-3583 |
| Average Hold Time | 00:04:04 |
| Average Calls duration | 5 minutes |
| Most Popular Pennymac Email Address | affinity@pnmac.com |
| Pennymac Live Agent Availability | 16% of callers successfully reach a real person |
| Issue Resolution Rate | Low (18% reported full resolution) |
| Contact Method Distribution | 98% phone, 2% email |
| Common Reasons for Contact | Request for information, product/ service, payments and charges |
Contact Information
Pennymac Website:
Pennymac Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 6:00am - 7:00pm
Saturday: 6:00am - 5:00pm
Mailing Address:
Attention: Corporate Privacy
PO Box 788
Moorpark, CA 93020-9903
Other Locations:
6840 Carothers Parkway
Suite 500
Franklin, Tennessee 37067
2201 W. Plano Parkway
Suites 150 and 300
Plano, Texas 75075
55 Merchant Street
Suite 1430
Honolulu, Hawaii 96813
Summary of Pennymac Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pennymac?
Payments and Charges Question:
- “Set up payments”
- “Mortgage payment”
- “Payment”
Product/ Service Question:
- “Insurance”
- “Loan number”
- “Get loan number”
Request for Information Question:
- “Want to ask some questions about my mortgage standings”
- “See about my loan”
- “Mortgage questions”
Account Question:
- “To get my balance due”
- “I can't get into my account and I need my last statement emailed to me”
- “What is the link to log in to see my home owners insurance”
Employment Question:
- “Mortgage payoff”
- “Lpan pay off”
- “Need pay off”
Return/ Replace Question:
- “Address change”
- “Change debit card number”
- “Change my phone number”
Staff Question:
- “Automated services isn't working”
- “Poor customer service”
- “Customer service issues”
Website/ Application Question:
- “I installed the website on my I phone but it's not letting me agree to the content forms??”
- “Website”
- “My app is giving me problems”
Shipping and Delivery Question:
- “Why they did not get my payment on my account”
- “I still not received my last check yet”
- “I ordered a mortgage statement online and have not received it yet”
Refund Question:
- “Refund”
Activation/ Cancellation Question:
- “Cancel automatic payment”
Other Question:
- “I need to finish talking to Marcus”
- “Forbearance plan”
- “My mortgage its late!”
Compare Pennymac Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.