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I had only one final payment left on Mar 2018, amount of $1008 (my normal bill was $1250). I demanded payoff amount, and I sent to payoff amount of $ 1036.06 to the account they provided.

it was different from normal account (routing 026009593 and account number 1235983182). I sent it to them on 26 MAR 2018, but kept on receiving overdue mails.

I contacted them thru secure message (in their website) with receipt of payment and numerous phone calls, but they kept on saying they are still working on it for more than a month.

today, I checked my credit score, and it dropped 95 point due to this. after 20 minutes of phone call, they told me to fax the receipt to their escalation department at 817-887-1583.

I wish i would never had to go thru, but their overall services are way below one's expectation

Product or Service Mentioned: Pennymac Customer Care.

Reason of review: Problems with payment.

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