Pennymac - Bad CS, because no mint.com
Bring back mint.com! It used to work as far as I know, before you redesigned your website, please fix this.
Not having mint.com access makes me unaware of my payment being paid on time, and makes your institution look like it is NOT there for the customer.
There is no reason not to support it, when mint provides support for you to get it working, and so many people depend on it, and 99% of banks and mortgages have support for it. I will update this review if I see support for it, as other than that they have been alright.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
Pennymac Cons: No mint dot com.
Location: 3043 Townsgate Rd #200, Westlake Village, CA 91361, USA
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Comments
Please avoid publishing any personal information and promotional content
I have the same issue. Pennymac bought my loan.
I track everything through Mint.com and Pennymac is one of the few that doesn't allow access.
My largest asset and bill, and I can't even track it with the rest of my accounts. What a crock.