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We have never been 30 days late in 5 urs even though our payment continues to rise and we always end up owing Bc escrow is not enough at the in if year , however my husbands mother past funeral expenses put us behind but I did manage to call last day of the month when I was under impression the rep ran payment by 5 that evening we realized he had not so did the payment via web portal come to find our never processed and do by the time they processed it was 15 days later and day before payday funds were shirt 30 dollars so I got on a payment plan and then we decided to go ahead pay two months and in two weeks pay another month. We were in the process of selling and purchasing a home and when I realized they were reporting late they will not fix nor call me back not to mention since December of this year it's taken the 15-18 days to pull our ach out of our acct. we were loyal for 5 years where is there loyalty for there customers !!!

Product or Service Mentioned: Pennymac Home Loan.

Reason of review: Problems with payment.

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