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1.0

My mortgage was sold top Pennymac. Within a few months I sold my home and paid off the loan in full.

It's been 10 weeks and they still have not returned my escrow check. This is despite me calling each week since week 4 (over 7 hours on the phone with reps on 6 different occasions). Each time I am told it was mailed on a date that changes each time I call and that I should wait until the end of the week.

Finally I have submitted my complaint via the BBB because it is clear that I am being lied to and the check was never mailed.

Reason of review: Poor customer service.

Monetary Loss: $700.

Preferred solution: Full refund.

Pennymac Cons: Lies from customer service.

Location: Statesboro, Georgia

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Have your attorney write them a letter, watch how fast they respond or send you your check.

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Contact the CFPB.gov

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