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Pennymac bought my loan and I received 2 letters 7/23/15 stating they would take care of taxes and insurance per my mortgage agreement. 6/29/17 I received a letter stating after a review, I had not had insurance since 7/7/16. I immediately bought insurance for a higher...
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1.0
#1100946
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Penny Mac bought my mortgage from chase year and half ago.Sent me a letter saying I need flood insurance even though my mortgage says I am not in flood zone. Called them and they said they got a letter from FEMA saying I was in flood zone, called FEMA and they said...
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#1099289
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Every month i submit payment via their site . And every month there is a issue . First they said i put 5o many numbers in for my bank accout but charged me 15 dollars to pay by phone then i went back to site and you cant put in to many numbers so we deleted the account...
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#1094220
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Pennymac - Unprofessional

Pennymac
#1084522
PennyMac bought my mortgage over a month ago, still waiting on an official letter for the transfer of the loan, or payment instructions. After 3 phone calls to their customer service, an hour and a half of my life waisted, and a snippy conversation with their customer service rep, I was able to get the information I needed to make a payment online. These guys are unprofessional.
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Pennymac - Ripped off

Pennymac
#1083274
1.0
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Ran my escrow account into the dirt, then send a bill for 3k due immediately. No explanation of where it went.
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Pennymac - Late payment my ***

Pennymac
#1066317
1.0
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Mailed payment june 4 daid they didnt recieve till the 19. Ive made early payments and they hold your check till the day after,the payment is due. Scamers *** you
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Pennymac - Horrible loan process

Pennymac
#1063721
1.8
Details
I refinanced with penny mac. The loan processor and loan officer were amazing. The problem is with the title department. It took 2 weeks for the title work to be done. No updates as to why it was taking so long. Also at closing the company never called to confirm appt. several calls and told they would follow up. Showed up at closing at scheduled time and told me they had no idea who I was.
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We have never been 30 days late in 5 urs even though our payment continues to rise and we always end up owing Bc escrow is not enough at the in if year , however my husbands mother past funeral expenses put us behind but I did manage to call last day of the month when...
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1.3
#1092047
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I Received may mortgage statement for 9/1/2017 and found that PennyMac has increased my monthly payment by over $538.00. They claimed that Plaza mortgage had underestimated my taxes and that they did not collect taxes on one parcel that I owned. According to the VA...
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#1088919
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We received a letter stating the property taxes had gone up and our escrow impound count is now negative. We have the option of paying over $7200 and our mortgage payment will still increase an additional $300 a month. When I called, the lady blamed the county taxes...
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1.0
#1083313
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My partner pasted away 2/12/12. Chase held the morgage at that time.I was benificiary of my late partners estate. After the the red hering Chase through to me,they sold my home to Penny Mac. Then,they got it taken out of my name from the county I reside in. Next,after...
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#1082075
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We were sold by Veterans United and did not ask for this. PennyMac USA is a BIG JOKE! We sent our payment to Veterans United 7/1 and PennyMac was active 7/5. We received a call from their customer service stating they got the payment from VU not to worry, still has not...
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1.0
#1077876
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Mine was just sold from veterans united to pennymac as well. We were in a repayment plan with veterans united and those told us that pennymac bought our repayment too and that as long as we are in our repayment plan and making the payments like agreed originally with...
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#1071889
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My loan was sold to them from Veterans United. Called to ask them why my payment went up and the lady laughed at me. When I asked again she said that her system was being updated so she could not answer any of my questions. She really though she was being funny. She...
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1.0
#1071457
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