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I have had mortgages for the past 34 years and have never had a more horrible experience than with PennyMac. In an attempt to remove escrow from my loan because they committed several costly errors to me, I was run around on the phone for hours upon hours. In the end,...
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1.0
I didn't like
  • Fraudulent information and documentation
#1130488
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We are currently in a court battle with Penny Mac over forced insurance, they also hold checks, and then send us letters saying payment is late, when i pay to have it delivered in two days , they never have paperwork to show why they forced insurance, they always try...
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#1127177
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I bit the bait, I opted for their deferment program where as in the initiation I was assured that the deferment would defer The payments untill the end of the term. Following the deferment program i received a bill for the complete amount in full. I'm going through the...
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Anonymous
Anonymous

I am going through the EXACT same thing. They are very deceptive in their practices.

#1125464
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Pennymac - Penny Mac WORST COMPANY EVER IDIOTS TRYING TO GET YOUR HOME

Pennymac
#1133288
1.0
Details
Completly offered the deffered payment plan and said it would take 30 days , took 6 months .kept losing docs , people on vacation etc -WORST CUSTOMER SERVICE EVER !!!!!!! COMPLETE IDIOTS .HAVE NO IDEA WHAT FLOOD INSURANCE IS . I HAD TO DO MOST WORK .
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Pennymac - Absolutely the worst company I've ever dealt with they lie

Pennymac
#1120390
1.0
Details
I had a flood at my house the insurance company had to send the check to them first so I can get my house fixed so they could sign off on it I had to work done paid for it out of pocket they kept the money for 5 months and refused to send it to me after telling me multiple times they would be sending it overnight they lied and lied and lied stay away from them their thieves
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Pennymac - Payment processing

Pennymac
#1115302
Mortgage payment due by 15th of each month, several times now I have mailed around 3rd or 4th of the month and by the 15th still not showing paid then hit you with late fee...they blame on post office which I think is a load of crap, Probably sitting on someone's desk! I didn't choose the bozo's previous lender sold to them
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Pennymac - Unprofessional

Pennymac
#1084522
PennyMac bought my mortgage over a month ago, still waiting on an official letter for the transfer of the loan, or payment instructions. After 3 phone calls to their customer service, an hour and a half of my life waisted, and a snippy conversation with their customer service rep, I was able to get the information I needed to make a payment online. These guys are unprofessional.
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My Mortgage was sold to PennyMac in May of 2015. They did not pay my homeowners policy in December of 2015, my insurance lapsed, then once they realized they didn't pay it they sent me a letter in October of 2016, 10 months after the insurance lapsed. They placed me in...
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#1123264
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I've been hit with $60+ late fees three times now because they don't post my check. I call and they *ever so graciously* give me a "courtesy" reversal after they said there is a known system issue causing payments to post after the 16th. My payment was mailed before...
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1.0
I didn't like
  • Policy and procedures
#1121658
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Penny Mac owns the loan on my home after they purchasing the loan from my closing lender. Hurricane Harvey hit us on August 25,2017 and the next day I called my personal insurance company. After 3 weeks of major area destruction my insurance was able to send an...
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Anonymous
Chuck

I have had the same experience with PennyMac/Insurance claim check.com and am furious. I have turned them in to the state mortgage securities authorities and the better busin...

Anonymous
Anonymous

Are you broke ?Why would you sit around with a hole in your roof waiting for someone else to fix it ?Get it fixed, do it right, pay if you have to.Then settle with whomever.

1.0
#1121646
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Don't do business with them. Deceptive not customer service oriented harass people. Got affected by hurricane. I was told had to come up with full payments from sept to nov by dec 1. I agree to brake becuase of damage on my house and waiting for insurance payment. Even...
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#1119732
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PennyMac is the king of deceptive business practices. They required me to escrow my property tax payments, despite my 800 credit score and the fact that I put nearly 50% down on my house. And then they failed to pay my property taxes, resulting in hundreds of dollars...
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1.9
#1119467
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I have had bi monthly automatic withdrawal to pay off my mortgage early. then through robo calling they contact me and tell me that my payment is late. I get notification whenever through my bank whenever a payment is made to Penny Mac. Now on hold for the second time...
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2.0
I didn't like
  • Customer service
  • Robo calls on hold no one took responsibility
#1119020
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We bought home loan from Penny Mac and we set up the automated payments, which didn't go though their system, so we made the payment online and then their system never asked to pay for the current month, but instead it just caught up with other payment and they...
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1.0
I didn't like
  • Unwilling to own their mistakes
  • Lies from customer service
  • Lack of help
#1111594
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