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1.3 Based on 125 reviews
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  • Customers like
    • 1 knowledgable individual 2
    • Friendly staff 2
  • Customers don't like
    • Worst customer service ever 12
    • Unwilling to own their mistakes 12
    • Procedures 11
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My wife and I got a bill and knew we would not be able to pay on time but four days after the due date. We alerted penny mac and they said that would be fine. On the appointed day I called for a automatic withdrawal from our bank. The automated service gave me a confermation number and we went on about our lives. A week later I get a call that I was unable to answer and the only thing that was on my voice mail was open hours. I called the... Read more

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Without warning I've noticed two late payments posted on my credit report and seem to get little or no help in resolving this from PennyMac. I've been a good customer and sometimes feel like if you have good standing, you should get a little consideration before someone ruins your credit. I have called the office and had little success in reaching a supervisor, and just get an answer to send an email or a letter to resolve. I want to talk to... Read more

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Bring back mint.com! It used to work as far as I know, before you redesigned your website, please fix this. Not having mint.com access makes me unaware of my payment being paid on time, and makes your institution look like it is NOT there for the customer. There is no reason not to support it, when mint provides support for you to get it working, and so many people depend on it, and 99% of banks and mortgages have support for it. I will update... Read more

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Hi, I got a call from a complete stranger. They said they had my loan documents and social security number and my financial details. Turns out PennyMac sent my loan documents to the wrong address in the wrong state. The person sounded nice and is forwarding me the loan packet but now I am scared. Who else did they give my financial details too on accident? From all the complaints I see, looks like just I am not the only one this happened too.... Read more

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Pennymac is one of the most corrupt, lawbreaking businesses you could ever deal with. You will never get a straight answer. They will always take More money than they are supposed to and do everything in their power to keep it and give it back. They have an excuse every time you call and stall and stall and stall. Im pretty sure they make interest on that money. It's a shame they can get away with this Read more

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I asked penymac to drop required mortgage insurance as our home is appraised at $260,000.00 in February 2016. We currently owe $161,000.00. They said they would have a BPO which I have to pay for to review our home's value. Well, They say my home's value has DROPPED to $200,000.00 in 10 months. My county does not agree with their evaluation. Therefore they will not lower my real estate taxes. Pennymac says they cannot drop the mortgage... Read more

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I mailed my correct payment on 13 of the month. Pennymac did not acknowledge receipt until the 25th of the month, and demanded a late fee charge. My brother in law is a senior postman who said anything mailed on the 13th to California from my east coast home would arrive at the address at the latest on the 15th. Pennymac made no acknowledgement of the receipt until they sent me a letter stating that my check had not arrived until the 25th. ... Read more

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I paid off my mortgage within a year.They owed me escrow.I was told by 3 different reps the amount I was getting back and when it would be issued.I got 2 different amounts and 3 different responses.I will never recommend them nor will I ever do any type business with them even if they offered me 0 percent interest.Horrible customer service,trying to get on their website is ridiculous.Their site never remembers your information so you keep having... Read more

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Received flyer in the mail from PennyMac regarding cash out refi. Called them and was sold on their"incredible customer service and customer satisfaction." PennyMac currently held my mortgage and I was told it would be very quick because of that. All complete lies by PennyMac. I submitted all documentation to their "online portal" within one business day and was then told by PennyMac rep that I was "qualified" and given a closing date... Read more

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PLEASE READ THIS IF YOU HAVE RECEIVED HARASSING TELEPHONE CALLS FROM PENNYMAC For those persons who have received harassing telephone calls about your loan from Pennymac: I have read your consumer complaints, and would note it is very frustrating having to answer these types of bothersome telephone calls. This type of behavior has become a constant problem with Pennymac, and should be dealt with severely. If you would like to address the... Read more

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