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1.3 Based on 115 reviews
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  • Customers like
    • 1 knowledgable individual 2
    • Friendly staff 2
  • Customers don't like
    • Unwilling to own their mistakes 12
    • Procedures 11
    • Worst customer service ever 10
  • From mobile
  • Sep 24
  • #924751

Where do i begin. That is the ABSOLUTE WORSE MORTGAGE COMPANY IN AMERICA. THEY LIE. NEVER ANSWER QUESTIONS. DONT KNOW YOU DESPITE SPEAKING TO YOU DAILY. CALL ALL THE TIME AT WEIRD HOURS. USE AUTODIALERS.....SO MUCH TO SAY BAD.

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Pennymac is the worst company I have ever had the displeasure of dealing with. Pennymac purchased my loan and since day one has fubar'd things up on a consistent basis. I have received paper statements a week after payment was due. The website is down frequently. The automated phone system is junk. Solutions presented by customer service always include fees. I have historic property taxes, which are awesome fore me, but Pennymac totally screwed... Read more

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I have similar issues with PennyMac. They have bullied my family regarding increased payments, addition of escrow items including both insurance and property tax, both of which I have paid out of pocket for years. I had finally gotten them to remove the insurance item last year September 2015. My Insurance company went to great lengths to make this happen. But several months later, they had added another escrow item to the mortgage with demands... Read more

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  • From mobile
  • Sep 15
  • #919548

Pennymac isnt 24 hrs. Doesnt have a playstore app. Internet payment due and phone payment due doesn't match. Pester you with calls when bill has been paid or not even late, then caller says " I forgot to look at my screen first".....Pennymac, please sell my loan back to Chase or anyone else!

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This is the absolute worst lender I have ever dealt with. I recently had a fire in my garage due to a lawn mower incident. The only issue the fire created was smoke damage to my house. My insurance company sent a check for replacements payable to PennyMac and I have requested these funds for roughly 30 days and keep getting resistance met with ignorance. The contractors are ready to place a lien on my property due to no payment. PennyMac will be... Read more

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  • From mobile
  • Sep 14
  • #918622

I'm trying to get my loan refinanced and Jennifer constantly messes up the loan. The first time she added fees that shouldn't have been added. The second time she "forgot" to add my wife to the loan documents and today she said there is closing costs even though it's a VA Loan. Not to mention, I can't get Mohomad to return calls or emails to fix the problems. I'm just so disgusted with them.

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  • From mobile
  • Sep 11
  • #916885

Pennymac foreclosed on my condo...would not work with me! Stole thousands from me!!!

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I have also had several issues with this loan service. They never post or take out our money until the 19th of each month even though I have it set up to come out on the 15th. We have been a few dollars short several times but my husband got paid the 19th so it was no problem until Last month. We were $42 dollars short but he got paid on the 19th so I thought no issue it never comes out or post. Well no they charged us $50 I think I'm fees. I... Read more

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Our mortgage loan was sold to Penny Mac before the first payment was even do. Since day one I have found their company to be immoral criminal and heartless. They do not care about their customers they make it very clear that they are a "debt collection company" . Two months ago they illegally withdrew $2500 out of my account and then claimed that they needed to listen to the phone call and basically in the end stated that their representative... Read more

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Pennymac bought my mortgage loan from Freedom Mortgage a couple of years ago. I didn't have any issues until now. I went to use my debit card at a convenience store and was told there were insufficient funds. I knew I had over 1000.00 in my checking account and couldn't figure out what was going on. As soon as I got home I call my bank and found out my account was overdrawn because Pennymac had withdrew a second mortgage payment a couple of... Read more

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