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My new mortgage was recently sold to Pennymac. Since then, I have been getting letters nearly every day.

Some giving me addresses to pay my mortgage, all of them different and some regarding the Insurance. Oddly, those who's subject is my insurance, contain the very information they claim is missing. The amount is exactly the amount they require. The add-on amounts, far exceed any requirement and yet, I get threatening letters from them.

When I call, I am given the 3rd degree. That is, when someone finally answers the phone.

When they do, they are rude, condescending and ignorant of the terms of my mortgage.

I thought that Citimortgage had bad customer service, and they do too, but they are a shining star when compared to Pennymac.

Reason of review: Poor customer service.

Pennymac Cons: Customer service.

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