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  • Customers like
    • Friendly staff2
  • Customers don't like
    • Their service and procedures7
    • Worst customer service ever6
    • Procedures6

  • 1 day ago
  • Loans and Mortgages
  • Chicago, Illinois
  • Mortgage
  • 48
  • REVIEW RATING 4/5

Pennymac wanted 4 months payments from me at one time instead of monthly payments and continued each month to send me statements to pay 4 months instead of one month payments. They illegally foreclosed on me and illegally evicted me on March 22, 2013. I would like to know when am I going to be compensated for the 15 years I lived there and I have been homeless for 2 and half years since I lost my... Read more

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  • 2 days ago
  • Loans and Mortgages
  • Houston, Texas
  • Loan Refinance
  • 32
  • REVIEW RATING 4/5

Pennymac has the worst customer service I have EVER experienced! 2 months ago they offered to refinance my FHA loan. To date it still isn't complete. I was working with Karen Thao, she missed paperwork I had sent her and then didn't schedule the notary to sign the loan with me when she should have and either she was fired or quit because I couldn't get a hold of her or her supervisor for 2-3... Read more

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  • May 15
  • Loans and Mortgages
  • Home Loan
  • 254
  • REVIEW RATING 4/5

My homeowners insurance cancelled me last year over 15. that Pennymac didn't collect/pay. Had lender based policy put in place. Long story short, payment jumps up 160. Month and half before it's to take place, I start calling to reinstate insurance, and straighten it out. Now here it is, still not fixed after at least 6 phone calls, and insurance company faxing policy to them each time. One... Read more

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  • May 14
  • Loans and Mortgages
  • Crescent City, California
  • Home Loan
  • 324
  • REVIEW RATING 5/5

Chase sold my loan to Penny Mac Penny went into my account with out my approval and with drew my home loan again which over drew my account with other bills coming in. I called penny mac three times and this problem has not been resolved yet. I have four over daft penalties to date. I believe they will be responsible for the damage, but I cant by a peace of gum due to this event. I also called... Read more

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  • May 10
  • Loans and Mortgages
  • Waxahachie, Texas
  • Loan
  • 167
  • REVIEW RATING 4/5

This has got to be the most shad company i have ever seen one person tells you one thing and next rep tells you something else all of my loan is screwed up they took out the taxes of my loan and now they told me the insurance went up and now my payment is going up and i was told i could do a free payment with the auto,ated system and when i made my payment there was a 25 Dollar difference on my... Read more

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  • May 07
  • Loans and Mortgages
  • Dundalk, Maryland
  • Insurance Information
  • 147
  • REVIEW RATING 4/5

Over the past two years this company has continually messed up our insurance. They can't seem to keep the master policy for the condo and my policy separate and are constantly asking for copies of the insurance. It is sent to them multiple times. Customer service is horrible. This time they did not pay our insurance so we had to pay it out of our pocket. Our escrow is to cover this and they... Read more

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  • May 06
  • Loans and Mortgages
  • Fort Worth, Texas
  • Home Loan
  • 237
  • REVIEW RATING 4/5

Are loan was sold to PennyMac They failed to take out the escrow for are loan. We bought our home in fall of 2013 So then taxes went from 750.00 to 6970.00 They did not tell us or send us anything to pay more towards the escrow.2015 came and again taxes went up. They paid the tax for 2014. But new payment went from 1300.00 to 2800.00 so we had no choice but to sell our house. If they would of... Read more

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  • Apr 30
  • Loans and Mortgages
  • Loan Modification
  • 365
  • REVIEW RATING 5/5

In 2013 I was able to get a loan modification from BOA through the Harp program as soon as it was complete in October of 2013 it was sold to PennyMac and it's been a nightmare ever since. Daily robocalls to discuss the "status" of my account ,I have never missed a payment or been late my checks were cashed on the 6th of every month and every month I would get a letter dated the 16th, stating my... Read more

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  • Apr 29
  • Loans and Mortgages
  • B M Goldwater A F Range, Arizona
  • Loan
  • 202
  • REVIEW RATING 4/5

ran by former countrywide executives...aint that a blip. So countrywide is back in business after writing bad loans that bank of america picked up and sold to chase who now is selling them back to countrywide under the name pennymac. nice shell game. the taxpayers bailed them out with taxpayer money and we get to watch them screw us again..under another company name. When the gov sued bofa and... Read more

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  • Apr 28
  • Loans and Mortgages
  • Loan
  • 401
  • REVIEW RATING 5/5

I called Penny Mac today to ask for my loan number because I wanted to register for their online services. She was able to give me my # over the phone but said I can't even attempt to register until May 7th. So then I asked if they accept extra payments each month as of the date paid or if they hold it (BoA did this to me) until the 1st of the next month and treat it as a regular payment. She... Read more

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