1.7
  • Friendly Staff1 votes
  • Lack of Help1 votes
  • worst customer service ever1 votes
  • procedures1 votes
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  • Dec 12
  • Loans and Mortgages
  • Louisville, Kentucky
  • Loan
  • 65
  • REVIEW RATING 3/5

Penny Mac just bought our loan 2 months ago and we are already getting: 1) letters saying due to our "anticipated analysis of your escrow account", your mortgage payment is going up by $100 per month..,, yet to my knowledge, my property taxes and county taxes are not being raised; 2) "miscellaneous" $75 charges are being charged on our statements that they can't explain; 3) they have refused to... Read more

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  • Dec 05
  • Loans and Mortgages
  • Pasadena, California
  • Loan
  • 128
  • REVIEW RATING 4/5

I make an additional principle payment every month. Additional payment is clearly labeled in multiple places as an additional principle payment. Payment is sent via mail and normal payment debited from my bank account. The additional payment is suspended and held for months before being properly moved to reduce my principle balance. Went to the CFPB last year about this and a PM exec called... Read more

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  • From mobile
  • PennyMac
  • Nov 24
  • by anonymous
  • #561811

I had just finished a forbearance with citi mortgage on sept 21 2010. My loam sold to penny mac sept 23 2010. Penny mac never honored the forbearance and my only option was foreclosure. I just recently signed a died in leau. But from thevfraud i dont think my credit should be hurt by there fraud. Add comment

  • Nov 14
  • Loans and Mortgages
  • Beaverton, Oregon
  • Property Loan
  • 2
  • 2
  • 114
  • REVIEW RATING 4/5

They tried to charge me 3 times for my property rty taxes, made at least 5 calls and like all the other reviews have said different answers, and no one really cares!! Plus to talk to a superviser it could take from 24 to 48 hours to respond, wow how they care!! Now I have to wait for them to call, the worst company I have ever had to deal with!!!!! Don't ever use these people, steer clear!!!! I... Read more

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  • Nov 13
  • Loans and Mortgages
  • Fremont, California
  • Insurance
  • 119
  • REVIEW RATING 4/5

Received a letter every year where they force you to purchase their insurance with a letter claiming that you don't have insurance. Their support states that it is insurance company's fault. They then, convince you to keep their insurance. So, now you have 2 insurance, else they threaten to cancel your mortgage and put lein on your home. Class action lawsuit is being petitioned, the links will be... Read more

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  • Nov 08
  • Loans and Mortgages
  • Menifee, California
  • Home Lease
  • 152
  • REVIEW RATING 5/5

My fiance and I found what we thought was the perfect hone for us. The labdlord was even offering rent with purchase option. We put 8k towards the purchase price and paid first months rent and deposit. The home needed work but at least it was ours....seven months later we found out it was in forclosure. Pennymac was the lender. No bids were recieved at auction and reverted back to pennymac. We... Read more

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  • Oct 31
  • Loans and Mortgages
  • Online Payment
  • 179
  • REVIEW RATING 5/5

Won't let me pay online, forced to pay via "Cashiers Check" every time which is absolutely ridiculous. Once paid via cashiers check, every check ends up LOST in the mail. I can pay everyone else but can't seem to make it there. How does that happen? How does every other vendor get my payments but them? Every single person I've talked to with their company has been rude and they won't... Read more

Was this review helpful? 4 1

  • Oct 23
  • Loans and Mortgages
  • Mortgage Payment
  • 1
  • 1
  • 234
  • REVIEW RATING 4/5

I was originally approved my Primary Residential Mortgage Inc out of the Norwich Connecticut office and before I could make my first payment I was sold to Penny Mac. I am not sure which company is worse Primary Residential Mortgage or Penny Mac. I am trying to eliminate my PMI and Penny Mac refuses to put anything in writing and expects me to give a check of approximately $38,000.00 and then... Read more

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  • Oct 17
  • Loans and Mortgages
  • Florida, United States
  • Mortgage Service Company
  • 353
  • REVIEW RATING 5/5

My loan was sold to PM in September 2014. My first payment to them was due on 10/01. No problem. I did the send in a one time draft. I did it, a few days go by, and the money is still in my account. I call them, and they tell me I entered my bank account number incorrectly. I have had the same bank account number for over 20 years. I may not remember my phone number, but I do know my bank... Read more

Was this review helpful? 4 1

  • Oct 14
  • Loans and Mortgages
  • Painesville, Ohio
  • Biweekly Loan Program
  • 159
  • REVIEW RATING 4/5

Their customer service is very incompetent. Get different answers when I call, don't get callbacks when they say they will. Have to make multiple calls to rectify situations. Latest issue, I was on biweekly program that makes you jump through hoops to get on, literally! You have to have perfect timing and pay an EXTRA month in advance. I finally got on it in May and my escrow account was... Read more

Was this review helpful? 1 1

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