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    • Their service and procedures7
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  • 2 days ago
  • Loans and Mortgages
  • South Holland, Illinois
  • 44
  • REVIEW RATING 4/5

This website it horrible and says a lot about the company. Why do I have to pay a company to maintain a IT team that the costumers can't get a hold of. My payment is due on the first however they can't help me with my online account to make my payment. I wish I can changed to a more respected and well known bank instead of this "debt collection agency"/"mortgage lender". Im very disappointed and... Read more

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  • Jun 26
  • Loans and Mortgages
  • Fayetteville, North Carolina
  • Loan
  • 18
  • REVIEW RATING 4/5

this is the most irritating website. I was on there about an hour picking passwords of at least 6 letters and one capital and a sign plus an image. if not correct u have to start over. it cant be this rocket science. This not user friendly at all. Make my life easier Penny Mac! Here we go with that enter at least 100 words. Is this a college credit course just to be able to register my account.... Read more

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  • Jun 26
  • Loans and Mortgages
  • Sparks, Nevada
  • Account
  • 20
  • REVIEW RATING 4/5

I cannot get into my account because it is screwed up and there is no IT department to help me. How can you have people paying on line and no one to help me open my account. I have never been able to get into it because it has never worked right and there is no customer service people that can help me. I an very upset with this company and I wish I had a chose to who I wanted my account to go to.... Read more

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  • From mobile
  • Pennymac
  • Jun 25
  • by anonymous
  • #656275

Hidden charges like you would not believe. Let them charge $12 a pop for a "drive by" to seriously equal over $400!!!! How pathetic! This company is the worst and most greedy company I have ever dealt with in my life! Sad world! Add comment

  • Jun 24
  • Loans and Mortgages
  • Bakersfield, California
  • Charge
  • 66
  • REVIEW RATING 3/5

I waswas charged 30$ for a fee that only says " other fees " for 3 no I have been asking what for and was told because I was late 1 time I had to Have an appraisal ( no one ever came to my house) they "drove by" and I have been charged for it the past 3 months, I finally called them and told them I was not paying anymore and after venting to the manager for 30 min they took the overpayment and... Read more

Was this review helpful? 1 0

  • Jun 23
  • Loans and Mortgages
  • Minneapolis, Minnesota
  • Mortgage
  • 189
  • REVIEW RATING 4/5

I bought a house, and PennyMac was "assigned" to me as the mortgage company. I have only been with them for 5 months, and already my financial standing with them is disastrous. My experience: absolutely textbook bad service every time (I don't think it would be possible to have worse service if they tried), a website that doesn't actually help you make payments. Don't even think about... Read more

Was this review helpful? 1 0
  • From mobile
  • Pennymac
  • Jun 20
  • by anonymous
  • #653396

My Mortgage loanwas immediately sold to PennyMac. They are now telling me i have to up my insurance. I was told you subtract the land value when you insure the property. They are saying they want coverage on all of it. The higher pmt will make me not be able to afford my home. Can they do this? Just change my contract. Add comment

  • Jun 17
  • Loans and Mortgages
  • Interior, South Dakota
  • Online Payment
  • 1
  • 1
  • 319
  • REVIEW RATING 4/5

when I paid online using their "new and improved" site, it said my payment was processing. The next day nothing showed up in my bank account as far as being paid, so I checked pennymac and it showed no payment sceduled. Customer service says everything is fine with pending payments on the website. So you make a payment and have no clue where your money went for 48hrs until they finally "process... Read more

Was this review helpful? 0 0

  • Jun 15
  • Loans and Mortgages
  • Portage, Indiana
  • Website
  • 468
  • REVIEW RATING 5/5

I liked walking into my Chase bank and making a payment. Chase then sold my loan to PennyMac. I tried to register for their on-line web site but they MAKE you give your cell number AND the only way to proceed was to agree to marketing to your cell phone. NO FLIPPING WAY! I called the 800 number and was put into automatic voice *** for 10+ minutes just trying to make an automated phone payment,... Read more

Was this review helpful? 6 0

  • Jun 15
  • Loans and Mortgages
  • Crescent City, California
  • Home Loan
  • 316
  • REVIEW RATING 4/5

Chase sold my loan to penny mac. I can't sign up for their web site to pay my home loan. I tried to pay using my bank number on the phone and it gave me a confirmation number over the phone. Then i got a letter saying they were unsuccessful getting the money and I owe them another 25.00. My bank said they never tried to withdraw the money and the money was in their besides. I am currently on the... Read more

Was this review helpful? 2 1

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