PennyMac Complaints and Reviews

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PennyMac
Main address: 6101 Condor Drive 93021 Moorpark CA
(800) 777 4001, (888) 457 0047, , cust-homeloansolutions@pennymacusa.com
  • 47+2 mobile complaints
  • $200K claimed losses
  • $4K average
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  • Aug 12
  • Loans and Mortgages
  • Loan Servicing
  • 79

My loan was sold to PennyMac last year. I received a late notice with my August payment document. My check had been credited to my account on 7.16.2014. Put a tracer on my payment. The payment was sent via bill pay check on 7.3.2014. Arrived at the PennyMac P.O. Box in Dallas TX at 5:52 AM on 7.9.2014. When I spoke with the customer service rep. she indicated that they would waive the late fee ... Read more

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  • Aug 12
  • Loans and Mortgages
  • Slow Payment Transfer
  • 30

My payment was mailed to penny Mac on the 31st through my bill pay. Received a call on the 11th that they haven't received it. Called my bank and they showed it being received at penny macs post office on the 5th. Put a stop payment on the funds and let Penny Mac know not to use the check. Over night received an email from Penny Mac thanking me for my payment. Too bad the checks no good now! Took... Read more

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  • Aug 06
  • Loans and Mortgages
  • Late Mortgage Charges
  • 77

I received a late charge on my mortgage although I had sent my payment through my bank's BillPay with plenty of time to spare. A Pennymac rep told me it was because my bank had no way to send the bill electronically. (Wrong - Pennymac had no way to receive an electronic payment so it had to be sent snail mail by the bank.) So I decided, to save myself from further spurious charges, to sign up... Read more

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  • Jul 29
  • Loans and Mortgages
  • Bill Receipt Request
  • 95

Every review of this company is horrible and I am one of them! This is by far the worst mortgage company I have ever dealt with. They say they only send out bills twice a month on the 10th and 21st and that they only send it out after receiving your payment! What? What other company does business like this. It's a scam to collect late fees. I have been sending in my payment on the 28th or 30th... Read more

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  • Jul 28
  • Loans and Mortgages
  • Payments
  • 52

I usually pay through their crappy website, but it locked me out BECAUSE I ENTERED THE WRONG PASSWORD ONCE! So I paid through my bank. The first time it took 14 days to post to their account, the second time it took 17 days to post. I contacted my bank and they said the funds showed as paid 6 and 4 days, respectively. What the heck? I am sure this is a scam to get extra money for late charges.... Read more

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  • Jul 21
  • Loans and Mortgages
  • Paducah, Kentucky
  • Mortgage Insurance
  • 72

It Doesn't seem fair to have to pay an additional $149/mo in forced placed mortgage insurance thru penny Mac for the LIFE OF THE 30 year loan. We purchased our home on August 08, 2013 For ur records My information is Richard Scott 235 Hillington Dr Paducah, ky 42001 (270) 217-7530 Or u may contact my wife Katie Scott at 270-816-4888 Thank you for looking in to this matter. A a a a a a a a a a a... Read more

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  • Jul 18
  • Loans and Mortgages
  • Loan Refinance
  • 41

I can not believe how absolutely horrible this process has been going... two months and the refinancing process is not complete. Left a voice message for a supervisor (Julie) to call me weeks ago with no return call. Was suppose to send a mobile notary to us tomorrow morning but we were called tonight and informed that our insurance was due and they took it out of escrow so now the paperwork has... Read more

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  • Jul 18
  • Loans and Mortgages
  • Los Angeles, California
  • Uncertain Loan Terms
  • 55

I already dont like them. I got them dumped on me by Franklin American, who is A+++!!!!! I TALKED to a guy wbo was nice, & told me legally i have 60 days to make my payment without late fees or penalties. Called back to ask when that 60 days is up, and the lady was SO *** RUDE! She told me in no uncertain terms that what the guy told me isnt true and i have to pay asap. I hung up on her.... Read more

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  • Jul 17
  • Loans and Mortgages
  • Herndon, Virginia
  • Unreceived Check
  • 73

By law, they have to send out an Annual Escrow Account Disclosure statement. For the last 3 months I have called 10 times asking where my check is. Every time I call, they say that they are going to "Escalate it", a term synonymous with "ef you" as far as I'm concerned. I've called and spoken to "Supervisors" and Managers. I'm over it. I have been looking up how to go about filing a... Read more

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  • Jul 04
  • Loans and Mortgages
  • Late Payment Forcing
  • 2
  • 83

I'm about 2 weeks into the pennymac ordeal but am seeing the signs. Funny thing, before reading all the stories, analyzing my own situation I figured these were in my future. If you find out about a class action suit please let me know, I'm in. Here's my story. I'm a Disabled Veteran, currently working in Afghanistan to pay off my VA Home loan. 2 years with Franklin American, no problems they... Read more

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