Submit ›
  • Customers like
    • None2
    • Friendly staff2
    • 1 knowledgable individual1
  • Customers don't like
    • Procedures7
    • Their service and procedures7
    • Worst customer service ever7
  • From mobile
  • Pennymac
  • 1 day ago
  • by anonymous
  • #694048

My mortgage was transferred to this company from BOA. I suffered a stroke and fell 2 months behind. This company is threatening to foreclose on my home for 2 months. I can't believe it. Add comment

  • 2 days ago
  • Loans and Mortgages
  • Loan Portal
  • 1
  • 1
  • 28
  • REVIEW RATING 3/5

Not sure what they did during the rebuild of their portal, but the new site is incredibly slow. It makes it nearly impossible to make payments or update information. Not sure if it is their hosting provider or platform issues but this has been going on for months now. This needs to be fixed! I can't believe that a company this size would let the issues... Read more

Was this review helpful? 0 0
  • From mobile
  • Pennymac
  • Aug 31
  • by anonymous
  • #692242

Had a loan with Penny Mac not by choice we were transfered from Central Loan Service. The people at PennyMac constantly give you the runaround they never call you back when they say they will. I just don't see how the VA can use a company like this to service their loans. PennyMac is highly incompetent, rude and they think you are ***. Add comment

  • Aug 31
  • Loans and Mortgages
  • Philadelphia, Pennsylvania
  • Account
  • 90
  • REVIEW RATING 3/5

I have been fighting with this company for several years. Watch the value of your home. If the value is high and compared to what you owe on it......they will set you up! You will be blocked from making payments online and phone. When you do finally speak to someone they are NASTY and LESS LIKELY TO TRY AND WORK WITH YOU! I have been fighting with this company for several years. Watch the value... Read more

Was this review helpful? 0 0

  • Aug 29
  • Loans and Mortgages
  • Richmond, Virginia
  • Insurance Money For Repairs
  • 63
  • REVIEW RATING 4/5

Mortgage sold to Pennymac by BOA which I was with for 23 years. Insurance company was never notified of the change on my policy. Major water damage, $30000.00 insurance check floating from coast to coast dated 7/23/15; finally settled at PennyMac..took PennyMac 30 days & numerous calls to release $6000.00 of $30,000.00 insurance check - should be 1/3 but honestly 2/3 - we are 70% finished... Read more

Was this review helpful? 1 0

  • Aug 26
  • Loans and Mortgages
  • Phoenix, Arizona
  • 1
  • 1
  • 44
  • REVIEW RATING 3/5

My mortgage was sold to them. Worst experience ever.. Website has very little function.. Customer service number takes you in circles... I repeatedly received misinformation and miscommunication from reps.. Very negative experience.. Multiple times.. Read more

Was this review helpful? 0 0
  • From mobile
  • Pennymac
  • Aug 24
  • by anonymous
  • #688335

Penny Mac is hands down the worst company to work with. They make you jump through hoops just to get your mortgage paid on time, then they STILL charge you a late fee when it's their fault your payment is late. If you EVER have to deal with them my one word of advice for you is RUN. I would rather sell my house the. Have to deal with this company anymore. Add comment

  • Aug 21
  • Loans and Mortgages
  • Pennymac Mortgage Services
  • 95
  • REVIEW RATING 4/5

Well....had to wait until the 16th to make mortgage payment, which I normally do over phone. the phone system wasn't working...didn't recognize my ss#, etc., so had to register on line....this was a nightmare! Also, since it was on a Sunday, the payment didn't get registered until the 17th; guess there is a cut off time of 4:00 central time, that I didn't know about. Also, they say they aren't... Read more

Was this review helpful? 0 0

  • Aug 18
  • Loans and Mortgages
  • Sewell, New Jersey
  • Mortgage Laon
  • 2
  • 2
  • 183
  • REVIEW RATING 4/5

My loan was sold to Pennymac from BofA in December 2013. I was in the process of a loan modification with BofA and was told Pennymac would continue the process. They failed three times and even claimed I worked for myself, which I never have. This April I received an approval for loan modification letter from them. Two weeks later someone calls me to say there is no way I would be approved and my... Read more

Was this review helpful? 1 0
  • From mobile
  • Pennymac
  • Aug 18
  • by anonymous
  • #684787

I have been trying to do a Assumption for over a year. Add comment

Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Pennymac. However, many companies do monitor reviews on our site.

 
×
You are reading about Pennymac.
Filing a new complaint about
×