1.6
  • Friendly staff1 votes
  • Lack of help2 votes
  • Worst customer service ever2 votes
  • Their service and procedures2 votes
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  • 1 day ago
  • Loans and Mortgages
  • Clifton, New Jersey
  • Automatic Payment
  • 18
  • REVIEW RATING 4/5

Automatic payment never drafted from my checking account ...when I called to askmwhat was going on the guy said he just glt into work and was not aware of the problem...... good lord your a mortage company and money is is not drafting from accounts and three days later your unaware? This company is criminal in there negligence.....predatory in there efforts to collect a late fee an unethical... Read more

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  • From mobile
  • PennyMac
  • Feb 22
  • by anonymous
  • #598936

They tried to tell me I didny gave homeowners insurance sending nasty letters. Then they said pennymac doesn't offer grace period if payment not made by the 1st of every month 600 fee iv been making my payments to the for 13 mos now this. They want that 600 to add up to 3 house payments so they can take ur house. Add comment

  • From mobile
  • PennyMac
  • Feb 18
  • by anonymous
  • #596862

Yes changed insurance cos an pennymac wants to say I dnt have insurance I have proof tried to call I even faxed them stating I changed insurance cos an no lasp t an they said there is no grace periods to pay ur mortgage anywhere after the first Add comment

  • Feb 16
  • Loans and Mortgages
  • Home Loan
  • 95
  • REVIEW RATING 4/5

I closed a HARP in 2013 with a proven 39 years sales management track record. It was the hardest loan I've ever closed and I had retained a VA real estate attorney as leverage. In the end I fired the attorney and buttoned up the deal however as I was recovering from trauma surgery with no help for my only disabled son and with no power of attorney or family to help - i got screwed out of my... Read more

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  • From mobile
  • PennyMac
  • Feb 11
  • by anonymous
  • #593817

Worse mortgage company I have ever dealt with. I have tried to chane my automatic withdrawal from one bank to another and 9 mos later they still don't have it correct. Now they are trying to charged me late fees. They are incompetent. Add comment

  • Feb 10
  • Loans and Mortgages
  • Baltimore, Maryland
  • Property Damage Claim
  • 113
  • REVIEW RATING 5/5

had damage to a home I just moved into (1 month after settlement) in April 2014. Since the damage was over $10000 the insurance check was sent to pennymac to hold. Had mold issue which had to be paid up front in full, provided pennymac all the forms they required -contract, w9, paid in full notarized receipts by July 2014 - provided clean air results in August 2014 - all checks made payable to... Read more

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  • From mobile
  • PennyMac
  • Feb 06
  • by anonymous
  • #591509

This company could mess up a wet dream. Worst company in America you will have better luck investing in Enron stock. I am going to the first real bank I can find and selling his pos loan to them I don't care what it costs me Add comment

  • Jan 30
  • Loans and Mortgages
  • Lawrence, Indiana
  • Home Loan
  • 1
  • 1
  • 275
  • REVIEW RATING 5/5

Our loan was sold to PennyMac and we HATE them. First our escrow got screwed up. Then they didn't want to recognize the fact we are a month ahead. Just when we got that straightened out we realized after our home remodel we qualified to drop the PMI. Well PennyMac has a rule that you must have your mortgage for 5 years. We didn't have that in our initial mortgage. So now we are forced to pay an... Read more

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  • Jan 20
  • Loans and Mortgages
  • Richardson, Texas
  • Private Mortage Insurance
  • 224
  • REVIEW RATING 5/5

I requested PMI removal in May of 2014 after talking with a representative that said that I met both qualifications of being able to do so (which are having loan for at least 5 years and a loan-to-value ration of less than 80%). After telling me to remit my June payment without the PMI, the payment was then misapplied by PennyMac to late fees, and they sent me notice that the June payment wasn't... Read more

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  • From mobile
  • PennyMac
  • Jan 14
  • by anonymous
  • #582257

I hate this bank. My mortgage has been with them for a year now , for the past month all I have is incompetent workers not resolving a simple issue. Stop charging my escrow for flood insurance am not in a flood zone according to FEMA and the letter you send to me in the mail out as well. I have send numerous faxes, spoke to dozens of people and issue is still not resolve Add comment

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