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  • Customers like
    • None2
    • Friendly staff2
    • 1 knowledgable individual1
  • Customers don't like
    • Procedures7
    • Their service and procedures7
    • Worst customer service ever7

  • 1 day ago
  • Loans and Mortgages
  • Richmond, Virginia
  • Insurance Money For Repairs
  • 21
  • REVIEW RATING 4/5

Mortgage sold to Pennymac by BOA which I was with for 23 years. Insurance company was never notified of the change on my policy. Major water damage, $30000.00 insurance check floating from coast to coast dated 7/23/15; finally settled at PennyMac..took PennyMac 30 days & numerous calls to release $6000.00 of $30,000.00 insurance check - should be 1/3 but honestly 2/3 - we are 70% finished... Read more

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  • Aug 26
  • Loans and Mortgages
  • Phoenix, Arizona
  • 1
  • 1
  • 14
  • REVIEW RATING 3/5

My mortgage was sold to them. Worst experience ever.. Website has very little function.. Customer service number takes you in circles... I repeatedly received misinformation and miscommunication from reps.. Very negative experience.. Multiple times.. Read more

Was this review helpful? 0 0
  • From mobile
  • Pennymac
  • Aug 24
  • by anonymous
  • #688335

Penny Mac is hands down the worst company to work with. They make you jump through hoops just to get your mortgage paid on time, then they STILL charge you a late fee when it's their fault your payment is late. If you EVER have to deal with them my one word of advice for you is RUN. I would rather sell my house the. Have to deal with this company anymore. Add comment

  • Aug 21
  • Loans and Mortgages
  • Pennymac Mortgage Services
  • 73
  • REVIEW RATING 4/5

Well....had to wait until the 16th to make mortgage payment, which I normally do over phone. the phone system wasn't working...didn't recognize my ss#, etc., so had to register on line....this was a nightmare! Also, since it was on a Sunday, the payment didn't get registered until the 17th; guess there is a cut off time of 4:00 central time, that I didn't know about. Also, they say they aren't... Read more

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  • Aug 18
  • Loans and Mortgages
  • Sewell, New Jersey
  • Mortgage Laon
  • 2
  • 2
  • 161
  • REVIEW RATING 4/5

My loan was sold to Pennymac from BofA in December 2013. I was in the process of a loan modification with BofA and was told Pennymac would continue the process. They failed three times and even claimed I worked for myself, which I never have. This April I received an approval for loan modification letter from them. Two weeks later someone calls me to say there is no way I would be approved and my... Read more

Was this review helpful? 1 0
  • From mobile
  • Pennymac
  • Aug 18
  • by anonymous
  • #684787

I have been trying to do a Assumption for over a year. Add comment

  • Aug 14
  • Property Insurance
  • Aubrey, Texas
  • Insurance
  • 2
  • 2
  • 124
  • REVIEW RATING 4/5

PennyMac let my homeowners Insurance LAPSE! I have called them 4 times on this matter and my insurance co. has called them 3 times. To let them know that it would lapse if they did not pay. Every time we talk to them, they say oh we well take care of that right now. But over a 5 week period they can't get their job done.Who runs this place, Mickey mouse??????? When you can't get a honest answer... Read more

Was this review helpful? 1 0

  • Aug 11
  • Loans and Mortgages
  • Mount Laurel, New Jersey
  • Pennymac Homeowners Insurance
  • 122
  • REVIEW RATING 4/5

My mortgage lender produced the Standard Flood Hazard Determination Form stating my property is in flood zone C, no insurance required. PennyMac sent me a letter stating my property is in flood zone A. If I don't purchase flood insurance, for $789.48, they will, at my expense. Of course, I called to protest. The first two representatives a tried to talked to had telephone microphones that... Read more

Was this review helpful? 1 0

  • Aug 03
  • Loans and Mortgages
  • Batavia, Ohio
  • Pennymac Mortgage Services
  • 1
  • 1
  • 92
  • REVIEW RATING 4/5

Chase recently sold our mortgage to Pennymac; they have done SEVERAL things incorrectly starting from the first payment! There have been escrow and insurance errors and alot of wasted time on the phone with them. Am considering refinancing just to get away, my trust is waning.... Read more

Was this review helpful? 3 0

  • Aug 01
  • Loans and Mortgages
  • Tacoma, Washington
  • Pennymac Loan
  • 2
  • 2
  • 353
  • REVIEW RATING 5/5

I am a former Realtor. I know how this business works - WELL. BofA just sold our loan to these crooks and they are trying to jack us around. Their customer service is uneducated and condescending. We have been told that despite our home meeting all legal, federal criteria to have our FHA Mortgage Insurance removed, they will not take it off and they are clearly pocketing it for themselves. They... Read more

Was this review helpful? 4 0
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