1.5
  • Friendly staff1 votes
  • Worst customer service ever6 votes
  • Their service and procedures6 votes
  • Lack of help5 votes
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  • Apr 22
  • Loans and Mortgages
  • Miami, Florida
  • Mortgage
  • 94
  • REVIEW RATING 4/5

I believe Penny Mac lies to their clients and does not give them all the information to receive their insurance check...Its been three months since we endorsed and stamped the check for Penny Mac and still have not released any funds to my client, they are current on there mortgage. Not even the first 33% was released only getting the run around now we have to sue Penny Mac....I believe this is... Read more

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  • Apr 22
  • Loans and Mortgages
  • Pollock Pines, California
  • Loan
  • 111
  • REVIEW RATING 4/5

PennyMac took over servicing of our loan in September, 2014, and has not reported one single payment that I've made. Every payment due on our loan has been on time since we bought this home in 2012. They are not reporting on my wife's behalf due to her BK7 in 2013 because they "never received a reaffirmation letter", although they did receive a Letter of Intent. According to PennyMac they are... Read more

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  • Apr 22
  • Loans and Mortgages
  • Mortgage
  • 7
  • 7
  • 267
  • REVIEW RATING 5/5

I just received a letter yesterday that my mortgage was being sold to PennyMac from Chase.. after reading all this reviews im having serious doubts about this company. I want Chase back and I haven't even made my first payment to PennyMac. Seriously stressing out after reading these reviews about missed payments and lost checks. and no online bill pay?! WTF?! its 2015.. everyone had online bill... Read more

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  • Apr 21
  • Property Insurance
  • Stillman Valley, Illinois
  • Dishwasher Repair
  • 99
  • REVIEW RATING 5/5

I had a leak in my dishwasher that went through my subfloor and I needed it replaced. Filed the claim with my insurance company and they cut me a check same day. They made it out to Penny Mac and Penny Mac made me pay for repairs upfront. 10,300 to be exact. It has been over a month and I am waiting for my money. We have a planned vacation that we are going on and I have taken the money from... Read more

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  • Apr 21
  • Loans and Mortgages
  • Bangor, Maine
  • Account
  • 88
  • REVIEW RATING 4/5

I had a property damage claim with my insurance company. I received over $10,300 as a settlement for the claim. Since the amount was over $10,000 I had to send the check to PennyMac where they were to distribute the finds back to me. I paid out-of-pocket for the repairs and PennyMac has not given me the funds. I have contacted PennyMac multiple times only to be repeatedly told various things such... Read more

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  • Apr 16
  • Loans and Mortgages
  • Westland, Michigan
  • Insurance Claim
  • 343
  • REVIEW RATING 5/5

First off, I originally had Bank of America and am furious they switched to PennyMac. Not only did my payments and insurance costs go up with PennyMac they refuse to release the insurance funds to repair my smelly water damaged home that we live in! We had a pipe burst and had the insurance company out the next day inspecting and cutting us a check for the repairs. Because the damage was over... Read more

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  • From mobile
  • PennyMac
  • Apr 16
  • by anonymous
  • #622924

Loan was tranferred from WF to pennymac. I made every paymenr on time for exact amountcof invoice. Trying to regi now and their system says I was late in payments last yeat. Have been trying for 11 months to get resolved. Time to file a complaint with the FTC and go see a lawyer. From the looksbof it sounds like soneobe should file a class action suit. Add comment

  • Apr 16
  • Loans and Mortgages
  • Fort Smith, Arkansas
  • Property Damage Claim
  • 1
  • 1
  • 166
  • REVIEW RATING 5/5

We filed an insurance claim for storm damage Feb 2015. Our insurance company (State Farm) was prompt in issuing a check to us (with pennymac as an endorsee) for repairs to begin. The check was under $10,000 so, according to the guidelines provided by the claim center, we sent the unendorsed check in the envelope provided. That letter took over a week for acknowledgement of receipt. Then we were... Read more

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  • From mobile
  • PennyMac
  • Apr 15
  • by anonymous
  • #622570

Pennymacs administartive services are nothing short of pathetic. Service people are nice enough, but holy ***...what a nightmare. 2 double payments for taxes, and took 90 days to get back??? Worthless lending company at best. Add comment

  • Apr 14
  • Loans and Mortgages
  • Indianapolis, Indiana
  • Mortgage
  • 312
  • REVIEW RATING 4/5

I just received a $1,900 check in the mail from PennyMac. It was for and overage in my escrow acct. PennyMac bought my mortgage from Wells Fargo in Sept '14. Are you telling me that in 7 months, I overpaid $1,900? The answer is yes. So, I call them to get my monthly payment lowered or put the extra to the principal. Sorry, can't do that as that is your original contract. AYFKM??? So, you... Read more

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