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  • Customers like
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    • Unwilling to own their mistakes 9
    • Procedures 8
    • Worst customer service ever 7
  • From mobile
  • Pennymac
  • 1 day ago
  • #785057

Horrible company. Holding an insurance settlement check because they claim they didn't get paperwork we sent them. They call us before 8am on Saturday, leave a voice message and a call back number that says no one is available on the weekend. They don't return calls, don't read their paperwork, and want us to spend hundreds of dollars to prove to them that our flooded home needs repairs. Add comment

  • From mobile
  • Pennymac
  • Feb 01
  • #781708

Account impossible to login to. the automated pay by phone service gives me the runaround constant repeat information finally telling me to call during normal business hours this happens during the week even at 8am. This is the second time my loans been bought by pennymac i haven't ever been able to log into my account and customer services are no help Add comment

My new mortgage was recently sold to Pennymac. Since then, I have been getting letters nearly every day. Some giving me addresses to pay my mortgage, all of them different and some regarding the Insurance. Oddly, those who's subject is my insurance, contain the very information they claim is missing. The amount is exactly the amount they require. The add-on amounts, far exceed any requirement and... Read more

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WORSE MORTGAGE COMPANY EVER!!! FORECLOSED ON ME, PROCESSED PAYMENTS WRONG, FOR A COMPANY WHO SAYS I'M BEHIND 9 MONTHS MORTGAGE PAYMENTS, THEY REFUNDED ME BACK ALMOST 7000!!! THAT IS 7 MONTHS OF PAYMENTS, STILL THEY CAN'T EXPLAIN WHERE A 1100.00 PAYMENT WAS APPLIED BACK IN 12/2013. THEY ARE CROOKS! I GET ONE PERSON SAYING ONE THING ABOUT THIS 1100.00, THEN ANOTHER PERSON SAYS ITH WENT SOMEWHERE... Read more

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PennyMac has had the wrong account number for the past three months on my account.( I changed who i bank with) I've called numerous times to have them remove the incorrect account number. They keep billing the incorrect account number and telling me payment wasn't made for insufficient funds. They tell me they cannot remove the incorrect account number from my account . Supposably their system... Read more

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Pennymac - AGAIN INSURANCE PREMIUM REQUESTED
1 of 2

I have just received another letter requesting my hazard insurance coverage be $166,038. My current coverage is $171,000. So I call penny mac to let them know they need to be kidding me to be trying to force insurance premium on my home and they respond saying that my insurance coverage needs to be $171,300. I tell them the letter they sent requested it be $166,038. How can they change it just... Read more

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It is now Jan 2016. Just got a letter from PennyMac that they would be accelerating my loan, because I have not made a payment since July 2015....Except I have. Every month. On time. For 7 months. How *** can these people be? So I have cancelled checks for 7 months. Do you think that this would make a difference? I would highly recommend sending everything that you have via certified mail and do... Read more

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  • From mobile
  • Pennymac
  • Jan 07
  • #766133

We were sold to penny mac. You cant sign on the site. They have not paid insurance due on nov 20. Not happy at all! Add comment

I paid off our mortgage by completing required forms and obtaining / sending certified bank check. Website showed loan paid in full. I requested copies of cancelled mortgage / note, and lien release through their on-line "message center". Responses initially stated "paperwork has been sent to title company of closing for recording". Contacted title company 2 weeks later and nothing there ...... Read more

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PennyMac decides to add additional insurance after I had already provided them with insurance information. It took 3 months of back and forth to settle this and demonstrate that they were in the wrong. Now I am being charged additional escrow for taxes from a made up date and they don't give a flying ***... They just make *** up and add hidden charges and gauge the mortgage owner to death by poor... Read more

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