PennyMac Complaints and Reviews

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PennyMac
Main address: 6101 Condor Drive 93021 Moorpark CA
(800) 777 4001, (888) 457 0047, , cust-homeloansolutions@pennymacusa.com
  • 52+3 mobile complaints
  • $210K claimed losses
  • $3.8K average
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  • Sep 27
  • Loans and Mortgages
  • Pennsylvania, United States
  • Mortgage Contract
  • 39

After contacting Pennymac several times, they said we would be getting a welcome pack in the mail, our first payment is due on 10/01/2014; we were told to call them closer to the 1st, but still no paperwork. We don't know who we are paying our mortgage to or even have an address to send payment even if we knew what the payment is. Our contract is with Veterans United, our home owners insurance is... Read more

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  • Sep 04
  • Loans and Mortgages
  • Loan Payment
  • 298

About 3 months ago, my loan was transferred to pennymac loan services. After a few months of getting to understand their process of accepting payments I began to realize that it was much more difficult to pay them in comparison to Bank of America. I'd mailed in multiple checks to PennyMac because they don't have an online payment area. Unfortunately, a few of the payments were rejected due to... Read more

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  • From mobile
  • PennyMac
  • Sep 02
  • by anonymous
  • #528722

I am very upset and frustrated with PennyMac. We are attempting to go through the modification process but it just seems like a scam. This started months ago. We fax and mail things requested several times but they state they never receive them. One agent says to do one thing and another agent says something different. I think they just want to foreclose. They should be investigated for fraud. Add comment

     

  • Aug 31
  • Loans and Mortgages
  • Sold Mortgage
  • 119

Like many others our mortgage was sold to what I think is the WORST company ever. They transposed numbers on my bank account sent us a letter stating that we had NSF and another time they charged my account for more than I authorized caused us to have a NSF at my bank and they blame all this on us. I mailed a check in for payment they mailed it back stating that I have to send certified funds.... Read more

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  • Aug 28
  • Loans and Mortgages
  • Loan Modification
  • 85

I have been trying to modified my loan with a lawyer and the games they are playing are horrible. I had a fire in January and since I am modifying or trying I should say, they are making me do it there way. So I finally find a contractor I trust and there still playing games saying they did NOT get the paperwork that I have emailed them 6 times now, the address zipcode is missing how can they... Read more

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  • Aug 22
  • Loans and Mortgages
  • Loan Payment
  • 138

I have never experienced a company who makes it impossible to pay them. I have tried paying through their billing system online and locked out, they are not linked to my bank and they don't want my banks bill payer check. I tried payment through Western Union and that is an impossibilty in itself and ludicrously expensive. I am now convinced they do this on purpose. I am totally disgusted... Read more

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  • Aug 12
  • Loans and Mortgages
  • Loan Servicing
  • 222

My loan was sold to PennyMac last year. I received a late notice with my August payment document. My check had been credited to my account on 7.16.2014. Put a tracer on my payment. The payment was sent via bill pay check on 7.3.2014. Arrived at the PennyMac P.O. Box in Dallas TX at 5:52 AM on 7.9.2014. When I spoke with the customer service rep. she indicated that they would waive the late fee ... Read more

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  • Aug 12
  • Loans and Mortgages
  • Slow Payment Transfer
  • 106

My payment was mailed to penny Mac on the 31st through my bill pay. Received a call on the 11th that they haven't received it. Called my bank and they showed it being received at penny macs post office on the 5th. Put a stop payment on the funds and let Penny Mac know not to use the check. Over night received an email from Penny Mac thanking me for my payment. Too bad the checks no good now! Took... Read more

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  • Aug 06
  • Loans and Mortgages
  • Late Mortgage Charges
  • 175

I received a late charge on my mortgage although I had sent my payment through my bank's BillPay with plenty of time to spare. A Pennymac rep told me it was because my bank had no way to send the bill electronically. (Wrong - Pennymac had no way to receive an electronic payment so it had to be sent snail mail by the bank.) So I decided, to save myself from further spurious charges, to sign up... Read more

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  • Jul 29
  • Loans and Mortgages
  • Bill Receipt Request
  • 173

Every review of this company is horrible and I am one of them! This is by far the worst mortgage company I have ever dealt with. They say they only send out bills twice a month on the 10th and 21st and that they only send it out after receiving your payment! What? What other company does business like this. It's a scam to collect late fees. I have been sending in my payment on the 28th or 30th... Read more

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