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  • Customers like
    • 1 knowledgable individual 3
    • Friendly staff 2
  • Customers don't like
    • Unwilling to own their mistakes 13
    • Customer service 10
    • Worst customer service ever 9

Same here - our claim was tiny, the checks they are holding total $6492 and even their own policy is to return endorsed checks back to the customer when the amount is under $10K. Because the insurance company paid the water remediation company directly and it shows up in the Xactimate, PennyMac is using that as the rationale for holding the checks (puts the claim over $10K). I can't get an inspection done and I fronted all of the repairs - which are done. Our insurance agent said most lienholders only do this if the claim is over $40K and... Read more

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After a tree fell on my house in February, Allstate resolved the claim quickly and courteously. However, PennyMac has seen fit to withhold the insurance money despite receiving requested documents and a 95% completion inspection report. Tomorrow we enter May, and PennyMac refuses to say when they will release the funds. Researching on the internet, I've found numerous allegations of loss draft fraud committed by PennyMac, specifically that they deliberately hold the policyholder's money as long as possible, in order to earn the most interest... Read more

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My loan had went from JP Morgan to PennyMac, due to certain life events I had to try and sell the home. For almost one year now of me trying to short sale the house, PennyMac has consistently lost paperwork, re-request the same documents several times, spent several months just to do an income verification. They've also set me up with several different personnel as to whom is to work with me. Each had either lost or misplaced my paperwork as well my third party authorization forms. Then they send notices on auctioning the house rather than... Read more

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  • From mobile
  • Pennymac
  • Apr 27
  • #837147

I give them no stars hear the name run the other way. They sit on your money and make promises and lies. I'm still waiting on my insurance money to fix my house and still making my house payments even though I'm not living in it. Add comment

  • From mobile
  • Pennymac
  • Apr 25
  • #836254

We lost quite a bit of income this year. In order tho maintain our good credit we asked Pennymac for a loan remodification. We were turned down. .We have tho be on the *** of foreclosure before they will help. I was told quote.you will have tho do the Best you can till wee foreclose on your property. Done ever work with Pennymac Add comment

  • From mobile
  • Pennymac
  • Apr 21
  • #833607

Pennymac takes advantage of had working Americans the Department of Justice needs to take a look at housing discrimination. Add comment

Every mortgage company I have ever dealt with *** the PMI when they know the value has gone up and the equity is 75-80%. Pennymac won't due this even though I have provided the appraisal from our tax district. They only consider it if you use their appraisers at your cost of 400 to 700 dollars. I have never heard of this and our values have gone way up in the Houston area. I would change if I could their service is horrible. Every time you call you have to speak to someone different. I have dealt with mortgage companies through the... Read more

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Yes, agree to all & in with you in class sction, including lawyers for Pennymac & Citi. I'll add important links laterHome loan, fraudulent convetyance, forged docs, price gauging, loan was included on OUR BANKRUPCY SO LATE FEES & INT NOT ALLOWED, DIDN'T REVIEW AS PART OF TERMS OF FORCLOSURE REVIEW BOARD THAT OURS WAS IN FOR MEETING ALL POINTS OF FRAUDULENT LOAN ..NO DOCS Add comment

It takes 6 mins to pay my loan payment by phone. The web site (If You Can Call It That!) will never work either. I have had my loan with Wells Fargo & Chase before - Never had a problem at all. You would think they are trying to make you late on your payment. I always pay early and that's the times I have the most trouble. They Suck! I'm trying to give them money, Do they not want it? This has been going on for about a year now. I searched "pennymac sucks" and found that I am not alone. Thank you for this site.. I am easy going but this... Read more

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Called in a house payment - money was deducted from the bank and it went to penny mac earlier than it's due date. Next thing the phone calls - letters and harassing communications start. They can't locate the confirmation number that was given. Faxed them twice the bank statements to the number they gave only to find out that they are giving the wrong fax number. This is now the 3rd time the information is being sent. If they can't find their keystroke error and who's account **they** put it into then am having to have the money pulled back... Read more

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