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  • Customers like
    • Friendly staff2
  • Customers don't like
    • Their service and procedures7
    • Unwilling to own their mistakes6
    • Worst customer service ever6

  • 9 hours ago
  • Loans and Mortgages
  • Federal Way, Washington
  • 14

Having similar problem but with my escrow - property tax. Former mortgage company paid April tax prior to transfer to pennymac. The escrow balance transferred to pennymac $78.00. In their infinite wisdom, pennymac went ahead and paid property taxes, 1300 plus, dollars. That tax payment recorded by the county tax office 10 days after recording the payment sent in from the former mortgage... Read more

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  • 1 day ago
  • Loans and Mortgages
  • Plymouth, Minnesota
  • Mortgage
  • 69
  • REVIEW RATING 4/5

We got switched from chase after they closed. Pennymac calls me daily it seems and then needed us to send a bank statement to prove our June mortgage payment was made. Why can't they see that on their computer system again? Also, their automated service often says the wait for a customer service representative will be "quite long" when really you can get through by going through the steps.... Read more

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  • Jun 27
  • Loans and Mortgages
  • South Holland, Illinois
  • Billing Department
  • 97
  • REVIEW RATING 4/5

This website it horrible and says a lot about the company. Why do I have to pay a company to maintain a IT team that the costumers can't get a hold of. My payment is due on the first however they can't help me with my online account to make my payment. I wish I can changed to a more respected and well known bank instead of this "debt collection agency"/"mortgage lender". Im very disappointed and... Read more

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  • Jun 26
  • Loans and Mortgages
  • Fayetteville, North Carolina
  • Loan
  • 50
  • REVIEW RATING 4/5

this is the most irritating website. I was on there about an hour picking passwords of at least 6 letters and one capital and a sign plus an image. if not correct u have to start over. it cant be this rocket science. This not user friendly at all. Make my life easier Penny Mac! Here we go with that enter at least 100 words. Is this a college credit course just to be able to register my account.... Read more

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  • Jun 26
  • Loans and Mortgages
  • Sparks, Nevada
  • Account
  • 48
  • REVIEW RATING 4/5

I cannot get into my account because it is screwed up and there is no IT department to help me. How can you have people paying on line and no one to help me open my account. I have never been able to get into it because it has never worked right and there is no customer service people that can help me. I an very upset with this company and I wish I had a chose to who I wanted my account to go to.... Read more

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  • From mobile
  • Pennymac
  • Jun 25
  • by anonymous
  • #656275

Hidden charges like you would not believe. Let them charge $12 a pop for a "drive by" to seriously equal over $400!!!! How pathetic! This company is the worst and most greedy company I have ever dealt with in my life! Sad world! Add comment

  • Jun 24
  • Loans and Mortgages
  • Bakersfield, California
  • Charge
  • 114
  • REVIEW RATING 4/5

I waswas charged 30$ for a fee that only says " other fees " for 3 no I have been asking what for and was told because I was late 1 time I had to Have an appraisal ( no one ever came to my house) they "drove by" and I have been charged for it the past 3 months, I finally called them and told them I was not paying anymore and after venting to the manager for 30 min they took the overpayment and... Read more

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  • Jun 23
  • Loans and Mortgages
  • Minneapolis, Minnesota
  • Mortgage
  • 251
  • REVIEW RATING 4/5

I bought a house, and PennyMac was "assigned" to me as the mortgage company. I have only been with them for 5 months, and already my financial standing with them is disastrous. My experience: absolutely textbook bad service every time (I don't think it would be possible to have worse service if they tried), a website that doesn't actually help you make payments. Don't even think about... Read more

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  • From mobile
  • Pennymac
  • Jun 20
  • by anonymous
  • #653396

My Mortgage loanwas immediately sold to PennyMac. They are now telling me i have to up my insurance. I was told you subtract the land value when you insure the property. They are saying they want coverage on all of it. The higher pmt will make me not be able to afford my home. Can they do this? Just change my contract. Add comment

  • Jun 17
  • Loans and Mortgages
  • Interior, South Dakota
  • Online Payment
  • 1
  • 1
  • 344
  • REVIEW RATING 4/5

when I paid online using their "new and improved" site, it said my payment was processing. The next day nothing showed up in my bank account as far as being paid, so I checked pennymac and it showed no payment sceduled. Customer service says everything is fine with pending payments on the website. So you make a payment and have no clue where your money went for 48hrs until they finally "process... Read more

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