PennyMac Complaints and Reviews

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PennyMac
Main address: 6101 Condor Drive 93021 Moorpark CA
(800) 777 4001, (888) 457 0047, , cust-homeloansolutions@pennymacusa.com
  • 57+2 mobile complaints
  • $210K claimed losses
  • $3.5K average
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  • 1 day ago
  • Loans and Mortgages
  • Mortgage Payment
  • 1
  • 1
  • 25

I was originally approved my Primary Residential Mortgage Inc out of the Norwich Connecticut office and before I could make my first payment I was sold to Penny Mac. I am not sure which company is worse Primary Residential Mortgage or Penny Mac. I am trying to eliminate my PMI and Penny Mac refuses to put anything in writing and expects me to give a check of approximately $38,000.00 and then... Read more

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  • Oct 17
  • Loans and Mortgages
  • Florida, United States
  • Mortgage Service Company
  • 93

My loan was sold to PM in September 2014. My first payment to them was due on 10/01. No problem. I did the send in a one time draft. I did it, a few days go by, and the money is still in my account. I call them, and they tell me I entered my bank account number incorrectly. I have had the same bank account number for over 20 years. I may not remember my phone number, but I do know my bank... Read more

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  • Oct 14
  • Loans and Mortgages
  • Painesville, Ohio
  • Biweekly Loan Program
  • 53

Their customer service is very incompetent. Get different answers when I call, don't get callbacks when they say they will. Have to make multiple calls to rectify situations. Latest issue, I was on biweekly program that makes you jump through hoops to get on, literally! You have to have perfect timing and pay an EXTRA month in advance. I finally got on it in May and my escrow account was... Read more

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  • Oct 08
  • Loans and Mortgages
  • Loan Refinance
  • 74

My Experience with this company was very poor. I inquired about refinancing with penny mac because currently they are my mortgage company. The loan officer failed to communicate effectively. He would call me and tell me one thing and then another person would call and tell me that they needed something different. The communication within the company must not exist because everyone that was... Read more

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  • Sep 27
  • Loans and Mortgages
  • Pennsylvania, United States
  • Mortgage Contract
  • 1
  • 1
  • 181

After contacting Pennymac several times, they said we would be getting a welcome pack in the mail, our first payment is due on 10/01/2014; we were told to call them closer to the 1st, but still no paperwork. We don't know who we are paying our mortgage to or even have an address to send payment even if we knew what the payment is. Our contract is with Veterans United, our home owners insurance is... Read more

Was this review helpful? 1 0

     

  • Sep 04
  • Loans and Mortgages
  • Loan Payment
  • 2
  • 2
  • 444

About 3 months ago, my loan was transferred to pennymac loan services. After a few months of getting to understand their process of accepting payments I began to realize that it was much more difficult to pay them in comparison to Bank of America. I'd mailed in multiple checks to PennyMac because they don't have an online payment area. Unfortunately, a few of the payments were rejected due to... Read more

Was this review helpful? 2 0

     

  • Sep 02
  • Loans and Mortgages
  • Loan Modification
  • 2
  • 2
  • 43

I am very upset and frustrated with PennyMac. We are attempting to go through the modification process but it just seems like a scam. This started months ago. We fax and mail things requested several times but they state they never receive them. One agent says to do one thing and another agent says something different. I think they just want to foreclose. They should be investigated for fraud. Read more

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  • Aug 31
  • Loans and Mortgages
  • Sold Mortgage
  • 173

Like many others our mortgage was sold to what I think is the WORST company ever. They transposed numbers on my bank account sent us a letter stating that we had NSF and another time they charged my account for more than I authorized caused us to have a NSF at my bank and they blame all this on us. I mailed a check in for payment they mailed it back stating that I have to send certified funds.... Read more

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  • Aug 28
  • Loans and Mortgages
  • Loan Modification
  • 125

I have been trying to modified my loan with a lawyer and the games they are playing are horrible. I had a fire in January and since I am modifying or trying I should say, they are making me do it there way. So I finally find a contractor I trust and there still playing games saying they did NOT get the paperwork that I have emailed them 6 times now, the address zipcode is missing how can they... Read more

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  • Aug 22
  • Loans and Mortgages
  • Loan Payment
  • 1
  • 1
  • 195

I have never experienced a company who makes it impossible to pay them. I have tried paying through their billing system online and locked out, they are not linked to my bank and they don't want my banks bill payer check. I tried payment through Western Union and that is an impossibilty in itself and ludicrously expensive. I am now convinced they do this on purpose. I am totally disgusted... Read more

Was this review helpful? 2 0

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