PennyMac Complaints and Reviews

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PennyMac
Main address: 6101 Condor Drive 93021 Moorpark CA
(800) 777 4001, (888) 457 0047, , cust-homeloansolutions@pennymacusa.com
  • 61+2 mobile complaints
  • $210K claimed losses
  • $3.3K average
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  • Nov 14
  • Loans and Mortgages
  • Beaverton, Oregon
  • Property Loan
  • 2
  • 2
  • 35

They tried to charge me 3 times for my property rty taxes, made at least 5 calls and like all the other reviews have said different answers, and no one really cares!! Plus to talk to a superviser it could take from 24 to 48 hours to respond, wow how they care!! Now I have to wait for them to call, the worst company I have ever had to deal with!!!!! Don't ever use these people, steer clear!!!! I... Read more

Was this review helpful? 1 0

     

  • Nov 13
  • Loans and Mortgages
  • Fremont, California
  • Insurance
  • 35

Received a letter every year where they force you to purchase their insurance with a letter claiming that you don't have insurance. Their support states that it is insurance company's fault. They then, convince you to keep their insurance. So, now you have 2 insurance, else they threaten to cancel your mortgage and put lein on your home. Class action lawsuit is being petitioned, the links will be... Read more

Was this review helpful? 0 0

     

  • Nov 08
  • Loans and Mortgages
  • Menifee, California
  • Home Lease
  • 87

My fiance and I found what we thought was the perfect hone for us. The labdlord was even offering rent with purchase option. We put 8k towards the purchase price and paid first months rent and deposit. The home needed work but at least it was ours....seven months later we found out it was in forclosure. Pennymac was the lender. No bids were recieved at auction and reverted back to pennymac. We... Read more

Was this review helpful? 0 0

     

  • Oct 31
  • Loans and Mortgages
  • Online Payment
  • 117

Won't let me pay online, forced to pay via "Cashiers Check" every time which is absolutely ridiculous. Once paid via cashiers check, every check ends up LOST in the mail. I can pay everyone else but can't seem to make it there. How does that happen? How does every other vendor get my payments but them? Every single person I've talked to with their company has been rude and they won't... Read more

Was this review helpful? 2 0

     

  • Oct 23
  • Loans and Mortgages
  • Mortgage Payment
  • 1
  • 1
  • 179

I was originally approved my Primary Residential Mortgage Inc out of the Norwich Connecticut office and before I could make my first payment I was sold to Penny Mac. I am not sure which company is worse Primary Residential Mortgage or Penny Mac. I am trying to eliminate my PMI and Penny Mac refuses to put anything in writing and expects me to give a check of approximately $38,000.00 and then... Read more

Was this review helpful? 2 0

     

  • Oct 17
  • Loans and Mortgages
  • Florida, United States
  • Mortgage Service Company
  • 244

My loan was sold to PM in September 2014. My first payment to them was due on 10/01. No problem. I did the send in a one time draft. I did it, a few days go by, and the money is still in my account. I call them, and they tell me I entered my bank account number incorrectly. I have had the same bank account number for over 20 years. I may not remember my phone number, but I do know my bank... Read more

Was this review helpful? 3 0

     

  • Oct 14
  • Loans and Mortgages
  • Painesville, Ohio
  • Biweekly Loan Program
  • 119

Their customer service is very incompetent. Get different answers when I call, don't get callbacks when they say they will. Have to make multiple calls to rectify situations. Latest issue, I was on biweekly program that makes you jump through hoops to get on, literally! You have to have perfect timing and pay an EXTRA month in advance. I finally got on it in May and my escrow account was... Read more

Was this review helpful? 1 0

     

  • Oct 08
  • Loans and Mortgages
  • Loan Refinance
  • 128

My Experience with this company was very poor. I inquired about refinancing with penny mac because currently they are my mortgage company. The loan officer failed to communicate effectively. He would call me and tell me one thing and then another person would call and tell me that they needed something different. The communication within the company must not exist because everyone that was... Read more

Was this review helpful? 2 0

     

  • Sep 27
  • Loans and Mortgages
  • Pennsylvania, United States
  • Mortgage Contract
  • 1
  • 1
  • 260

After contacting Pennymac several times, they said we would be getting a welcome pack in the mail, our first payment is due on 10/01/2014; we were told to call them closer to the 1st, but still no paperwork. We don't know who we are paying our mortgage to or even have an address to send payment even if we knew what the payment is. Our contract is with Veterans United, our home owners insurance is... Read more

Was this review helpful? 1 0

     

  • Sep 04
  • Loans and Mortgages
  • Loan Payment
  • 3
  • 3
  • 575

About 3 months ago, my loan was transferred to pennymac loan services. After a few months of getting to understand their process of accepting payments I began to realize that it was much more difficult to pay them in comparison to Bank of America. I'd mailed in multiple checks to PennyMac because they don't have an online payment area. Unfortunately, a few of the payments were rejected due to... Read more

Was this review helpful? 3 0

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