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1.3 Based on 108 reviews
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  • Customers like
    • 1 knowledgable individual 2
    • Friendly staff 2
  • Customers don't like
    • Unwilling to own their mistakes 12
    • Procedures 10
    • Worst customer service ever 10

I am also having issues with PennyMac related to their payment posting polices. I sent a payment through BOA bill pay and it was sent electronically to my account on 8/11 yet 8 days later PennyMac still had not posted the payment. When I called I was told the only way I can guarantee that my payment will be posted is to pay via Western Union which means I have to pay a fee to make sure my mortgage company posts my payment when received. My bank... Read more

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This company is not worth one penny! I have never received a statement indication what my loan balance is. today I have been on the phone with Penny Mac for over 45 Minuets and NO HELP, the customer service lady could not help and it took over 30 minuets for the manager to get on the line... then they are wanting a generic email address? we could not register and all we wanted was a copy of the LOAN Documents... Then the supervisor gets on... Read more

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This bank is a TOTAL JOKE and don't know how people do business with them. The people who work there speak English with an IQ of 0.You get someone different each time you call with one knowing less than the one before. Unfortunately my loan was sold to them so I'm stuck dealing with this circus of clowns. It's almost a year later and still waiting for 2 people to give me the same information. You fax and send them info and then have to fax &... Read more

Was this review helpful? 2 0

my wife and i recieved a check for 455 dollors for escrow overage .2 months later we are being told our mortgage is going up by 300 dollors for escrow shortage .this isnt the first time had problems with lost documents wich they did and charged us for .time for class action .there customer service is poor .they cant even get our tax info right after 6 years .our monthly amount keeps changing.im fed up with there practises .we were bought out... Read more

Was this review helpful? 1 2

Obsolutly the worst customer service I ever deal with. 1) they can't take notes, 2) they can't reads notes, 3) from one representative to another is a different story every time you call you have to start from the very beginning all over again. Quick to take actions when comes to late payment they do not hesitate to put it on your credit report always on the look out to rise your mortgage payment and to fix it it's nightmare. I do not recommend... Read more

Was this review helpful? 2 1

I USED MY VA BENEFITS TO PURCHASE OUR FIRST HOME HERE IN DENVER. AFTER SOME TROUBLE WITH THE MORTGAGE BEING BOUGHT BY PENNY MAC WITHIN 15 DAYS OF MY SIGNING THE PAPERWORK, AND WHO DID NOT INFORM ME WITHIN THE ALLOTTED TIME THAT WAS NECESSARY, WE THEN WERE CONTACTED BY A John Leyva, A Senior Counselor FOR SERENITY FINANCIAL SERVICES (Cell:19493956121, Dir or Txt: 415.367.9695 T: 866.795.1699 x500 F: 866.500.1762 Email:... Read more

Was this review helpful? 2 1

They have given me the same run around since May. Many many lenghty phone calls and emails. Over night mail, Faxes, and more phone calls. I finally received my final pay out check after 3 months. The work has been completed for over a month now. I deposit the check into my bank. and pennymac put a hold on it until the 10th!!! Another week before I can receive my funds. Luckily the contractor is a small business and very understanding. But... Read more

Was this review helpful? 2 1

I refinanced my loan with PennyMac USA and was duped form the start. I was told a payment amount and when I got the paperwork it was 200 more a month than originally signed. These people are terrible to do business with and none of them really understand the entire process. Luckily for me it was a VA loan and I am going to have the government fight them , not me. I am not paying my loan and they can deal with that. No one calls you back and they... Read more

Was this review helpful? 2 1

My mortgage was sold to PennyMac before my first payment was even due. There hadn't been any issues until our garage caught fire April 7th. Because of the high dollar amount for repairs, the checks were issued to both myself & PennyMac to be held in escrow & released to the contractor in thirds, based on inspection. We've been living in a hotel since the fire (2 adults & 2 cats) since the fire &, trust me, the novelty wears off FAST. PennyMac... Read more

Was this review helpful? 1 2

We closed on our home with Churchill Mortgage that sold our loan to PennyMac. We received notice of this in the mail with our new loan number, the mail was addressed to our address and had our names so we thought nothing of it. I went to register online so I can easily make payments; thank goodness I did!!! When I received the confirmation email it said "Thank you Rachel McPherson" Ummmm, that's not either of our first OR last name so I... Read more

Was this review helpful? 1 1
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