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  • Customers like
    • Friendly staff2
  • Customers don't like
    • Their service and procedures7
    • Worst customer service ever6
    • Procedures6

  • 23 hours ago
  • Loans and Mortgages
  • Chicago, Illinois
  • Mortgage
  • 35
  • REVIEW RATING 4/5

Pennymac wanted 4 months payments from me at one time instead of monthly payments and continued each month to send me statements to pay 4 months instead of one month payments. They illegally foreclosed on me and illegally evicted me on March 22, 2013. I would like to know when am I going to be compensated for the 15 years I lived there and I have been homeless for 2 and half years since I lost my... Read more

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  • 1 day ago
  • Loans and Mortgages
  • Houston, Texas
  • Loan Refinance
  • 27
  • REVIEW RATING 4/5

Pennymac has the worst customer service I have EVER experienced! 2 months ago they offered to refinance my FHA loan. To date it still isn't complete. I was working with Karen Thao, she missed paperwork I had sent her and then didn't schedule the notary to sign the loan with me when she should have and either she was fired or quit because I couldn't get a hold of her or her supervisor for 2-3... Read more

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  • 2 days ago
  • Real Estate
  • Mesquite, Texas
  • Loss Draft Department
  • 61
  • REVIEW RATING 4/5

We submitted our loss draft paperwork and check from the insurance company on April 11th. Penny Mac signed for it on April 13th. Today on May 19th these people still have not endorsed our check to get our roof replaced. We have spoken with 5 different people, each with a different story as to why we haven't received it and today the rep tells me "whenever" they do release my money it will only... Read more

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  • May 15
  • Loans and Mortgages
  • Home Loan
  • 243
  • REVIEW RATING 4/5

My homeowners insurance cancelled me last year over 15. that Pennymac didn't collect/pay. Had lender based policy put in place. Long story short, payment jumps up 160. Month and half before it's to take place, I start calling to reinstate insurance, and straighten it out. Now here it is, still not fixed after at least 6 phone calls, and insurance company faxing policy to them each time. One... Read more

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  • May 14
  • Loans and Mortgages
  • Crescent City, California
  • Home Loan
  • 313
  • REVIEW RATING 5/5

Chase sold my loan to Penny Mac Penny went into my account with out my approval and with drew my home loan again which over drew my account with other bills coming in. I called penny mac three times and this problem has not been resolved yet. I have four over daft penalties to date. I believe they will be responsible for the damage, but I cant by a peace of gum due to this event. I also called... Read more

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  • May 12
  • Banks
  • Santa Fe Springs, California
  • Awful Customer Service
  • 118
  • REVIEW RATING 4/5

Their loss Drafts Department needs some major organization. I sent a check to them due to the water damage at my house from my insurance company for them to sign it off so I can get my floor repaired. been4 weeks of no one knows what is going on. I usually have pretty good patients when it comes to a issue like this but this company just keep hiring people who doesn't know what they are doing!... Read more

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  • May 10
  • Loans and Mortgages
  • Waxahachie, Texas
  • Loan
  • 165
  • REVIEW RATING 4/5

This has got to be the most shad company i have ever seen one person tells you one thing and next rep tells you something else all of my loan is screwed up they took out the taxes of my loan and now they told me the insurance went up and now my payment is going up and i was told i could do a free payment with the auto,ated system and when i made my payment there was a 25 Dollar difference on my... Read more

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  • May 07
  • Loans and Mortgages
  • Dundalk, Maryland
  • Insurance Information
  • 146
  • REVIEW RATING 4/5

Over the past two years this company has continually messed up our insurance. They can't seem to keep the master policy for the condo and my policy separate and are constantly asking for copies of the insurance. It is sent to them multiple times. Customer service is horrible. This time they did not pay our insurance so we had to pay it out of our pocket. Our escrow is to cover this and they... Read more

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  • May 06
  • Loans and Mortgages
  • Fort Worth, Texas
  • Home Loan
  • 236
  • REVIEW RATING 4/5

Are loan was sold to PennyMac They failed to take out the escrow for are loan. We bought our home in fall of 2013 So then taxes went from 750.00 to 6970.00 They did not tell us or send us anything to pay more towards the escrow.2015 came and again taxes went up. They paid the tax for 2014. But new payment went from 1300.00 to 2800.00 so we had no choice but to sell our house. If they would of... Read more

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  • May 04
  • Financial Services - Consulting, Marketing
  • Santa Fe Springs, California
  • Staff
  • 124
  • REVIEW RATING 4/5

TALK TO EVA FROM LOSS DRAFTS DEPARTMENT, SHE PUT ME ON HOLD FOR OVER 15MIN, THEN SAID SHE COULDN'T FIND MY FILE, PUT ME ON HOLD FOR ANOTHER 20 MIN. ALWAYS HAVE TO WAIT TO TALK TO SOMEONE AND WHEN YOU DO, THEY ARE NOT PROFESSIONAL AT ALL, THEY SOUNDS LIKE THEY ARE NOT HAPPY WORKING THERE. THEY NEED TO TRAIN THEIR CUSTOMER SERVICE IN MORE APPROPRIATE MANNER. OTHERWISE THEY WILL BE *** OFF A LOT OF... Read more

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